How to fix WA_VMOD_ERROR_PRODUCT_NOT_SUPPORTED and WA_VMOD_ERROR_INSTALLATION_FAILED issue

Neo14000

Hello, I tried to update PDFCreator 5.0.3 and VirtualBox 7.0.8 via my software updater through my F-Secure Policy Manager to version 15.30 but it returns an error message (WA_VMOD_ERROR_PRODUCT_NOT_SUPPORTED) for PDFCreator and (WA_VMOD_ERROR_INSTALLATION_FAILED) for VirtualBox and it doesn't work on any of the PCs in my fleet, do you have any solutions to solve this? Thank you,

Have a nice day

JamesC

Hi @Neo14000 , thank you for reaching out to WithSecure Community. Apologies to hear that you are having difficulties with Software Updater updating your applications.

I suggest to submit a support case using the below link, and submit debug logs so we can investigate further with our Software Updater vendor.

https://www.withsecure.com/en/support/contact-support/email-support

Follow the steps below to generate debug logs:

1. Download the debug tool from download.f-secure.com/support/tools/CCF-logging-tool/fsloglevel.exe
2. Double click fsloglevel.exe
3. Select Full Logging
4. Click OK
5. Restart the computer
6. Reproduce the steps that caused the original problem, take note of exact time of the problem
7. Generate an FSDIAG diagnostic file by following the steps explained in this link: 
8. Run the fsloglevel.exe tool a second time after submitting the logs
9. Click on Normal Logging to turn off the debug mode (debug mode slows down the machine slightly) https://help.f-secure.com/product.html?business/computer-protection-windows/latest/en/task_440332E5EC0C44C8B02B8C2F40E21654-latest-en