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Cannot update F-Secure Linux Security

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garb
garb W/ Member Posts: 7 Security Scout
edited February 12 in Linux Products

When I try to update, I get the following error :

—————————————————————-

/usr/bin/dbupdate /opt/f-secure/fsdbupdate9.run

08:17:10 F-Secure Security Platform
08:17:10 F-Secure Virus Description Database Update
08:17:10
08:17:10 Copyright (c) F-Secure Corporation. All Rights Reserved.
08:17:10
08:17:10 Running /opt/f-secure/fsdbupdate9.run
08:17:10
Verifying archive integrity... 100% MD5 checksums are OK. All good.
Uncompressing F-Secure Database Update 100%Sorry, cannot determine final data directory location. Update failed.

You might want to set FSAUA_DATADIR environmental variable to point to
F-Secure Automatic Update Agent data directory.
E.g. FSAUA_DATADIR="/var/opt/f-secure/fsaua/data" fsupdate3.run
08:17:15 /opt/f-secure/fsdbupdate9.run returned 1
dbupdate: /opt/f-secure/fsdbupdate9.run failed! (1)

—————————————————————-I am using F-Secure Linux Security version 11.10 build 68, Hotfix version: 11.

The command is run as root.
I tried both relative and absolute path for dbupdate and fsdbupdate9.run.
I tried to set FSAUA_DATADIR manually like recommended in the command output, with different destination paths.
I get the same message every time, I cannot think of anythink else to make it work.
What should I do ?

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Answers

  • JamesC
    JamesC W/ Partner, W/ Staff, W/ Moderator Posts: 509 Moderator
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    Hi @garb

    Please be advised that Linux Security version 11 has reached end-of-life, and was supported until 31st of December 2020.

    https://www.withsecure.com/en/support/product-lifecycle-announcements

    It is highly recommended for you to migrate to WithSecure Linux Security 64 before as version 11 has reached end-of-life.

  • garb
    garb W/ Member Posts: 7 Security Scout
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    Thanks for answering.

    The license I have is for "WithSecure Linux Security Command Line per user", I am running Linux Security inside a terminal, without GUI.

    Is it possible with "WithSecure Linux Security 64" ?

  • garb
    garb W/ Member Posts: 7 Security Scout
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    Also, how is it possible to buy a license in 2023 for a product that is not supported since 2020 ?

  • Sethu Laks
    Sethu Laks W/ Partner, W/ Staff, W/ Moderator Posts: 221 Moderator
    edited July 2023
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    Hi @garb

    If you are currently using the support platform, we recommend utilizing the supported version of Linux Security64 with your existing valid license. In case you encounter any issues or require assistance, our dedicated Support team is available to provide further guidance.If you do not have a valid license and wish to purchase a new license for Linux Security64, there are two options available:

    1. Contact WithSecure Sales Team: You can get in touch with our Sales team by clicking here and submit your requirement. They will be able to assist you with purchasing a new license and answering any specific questions related to pricing or licensing terms.
    2. Locate Nearest Partner/Reseller: Alternatively, you may locate and reach out to your nearest partner/reseller by clicking here. They will be able to guide you through the process of acquiring a new license for Linux Security64.

    Should you have any additional inquiries or need further clarification, please feel free to let us know. We are here to help!

    Best regards,
    Sethu
    Community Moderator | Technical Support Engineer
    WithSecure™ https://www.withsecure.com/en/home

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