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Can we create subdomains for our subsidiaries

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Scapal68
Scapal68 W/ Member Posts: 4 Security Scout

Hi support,

Can we create subdomains for our subsidiaries and then give the IT administrator access to just his domain to manage this equipment?

Best regards

Pascal

Answers

  • Sethu Laks
    Sethu Laks W/ Partner, W/ Staff, W/ Moderator Posts: 243 Moderator
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    Hi @Scapal68,

    Thank you for reaching our the WiSecure Community,

    I'm sorry for any uncertainty regarding your query. If you are indeed referring to the Elements EPP portal, you can add a new administrator account by following the instructions detailed in the provided help guide, accessible through the following link:

    Add Administrator Guide

    Upon completing this process, the newly added user will receive an email notification, inviting them to the Elements Endpoint Protection portal. In the email, they will be prompted to reset their password.

    Please note that it is not possible to create an administrator account in the Elements Endpoint Detection and Response portal directly. When an administrator account is created in the Endpoint Protection portal, they will automatically gain access to the Endpoint Detection and Response portal if their account is associated with an Elements Endpoint Detection and Response subscription key.

    Additionally, if you need to edit or remove an administrator account in the Elements Endpoint Protection Portal, you can find detailed instructions in the following help guide:

    Edit or Remove Administrator Guide

    Please refer to these guides for specific steps on managing administrator accounts within the Elements EPP portal.

    If your company is Partner Managed and want to have your own login account to manage your own devices, we advise you to discuss this arrangement with the Solution Provider.

    Else we need to get assistance from the Account Manager or Order Services Team in regard to creating customer's Elements EPP portal access.

    If you have any further questions or require assistance, please feel free to reach out.

    Best regards,
    Sethu
    Community Moderator | Technical Support Engineer
    WithSecure™ https://www.withsecure.com/en/home

  • Scapal68
    Scapal68 W/ Member Posts: 4 Security Scout
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    Hi Sethu,

    Thank you for your reply.

    So if we have a service provider, we cannot, at our level, create sub-domains of management if I understand correctly?

    Best regards

    Pascal

  • Sethu Laks
    Sethu Laks W/ Partner, W/ Staff, W/ Moderator Posts: 243 Moderator
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    Hi @Pascal

    You need to ensure that your Elements Endpoint Protection account has both the security management and subscription management rights.

    You can do the following in the Elements Security Center to find out:

    1. Log in to the Elements Security Center
    2. Select Endpoint Protection from the sidebar menu on the left
    3. Select Accounts from the sidebar menu
    4. Expand the Solution provider or Service partner level, on which you account is on
    5. Click on the three dots icon on the right side of the user, and select Edit administrator
    6. Look into the Access rights drop-down menu to find out whether you have the security management rights or subscription management rights

    If you have only Subscription management rights, you need to seek for help from the another colleague who has security management rights, who can then add the rights to your account by following the same steps mentioned above. 

    If you remain uncertain, please don't hesitate to reach out to our WithSecure support team for assistance. Alternatively, you can directly contact our Order Service team through your Partner Portal.

    Best regards,
    Sethu
    Community Moderator | Technical Support Engineer
    WithSecure™ https://www.withsecure.com/en/home

  • Scapal68
    Scapal68 W/ Member Posts: 4 Security Scout
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    Hi Sethu,

    I have this menu on the left sidebar.

    Best regards

    Pascal

  • Sethu Laks
    Sethu Laks W/ Partner, W/ Staff, W/ Moderator Posts: 243 Moderator
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    Hi @Pascal

    In the screenshot you provided, please click on "Account" under the Endpoint Protection section and follow the steps as instructed earlier. Alternatively, you can reach out to our WithSecure Support team and provide them with your email address for further assistance. We have a dedicated team called Order Services who can help you check if you are able to perform the required action.

    Best regards,
    Sethu
    Community Moderator | Technical Support Engineer
    WithSecure™ https://www.withsecure.com/en/home

  • Scapal68
    Scapal68 W/ Member Posts: 4 Security Scout
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    Hi Sethu,

    Than ks for your feedback.

    I have just this in me account :

    Best regards

    Pascal

  • Sethu Laks
    Sethu Laks W/ Partner, W/ Staff, W/ Moderator Posts: 243 Moderator
    edited October 2023
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    Hi @Scapal68

    Thank you for providing the screenshot. It appears you do have full access to create an account based on what I can see. If you continue to experience any issues with account creation, please don't hesitate to reach out to our WithSecure Support team for further assistance.

    Best regards,
    Sethu
    Community Moderator | Technical Support Engineer
    WithSecure™  https://www.withsecure.com/en/home