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Status is temporarily unavailable - WithSecure Elements Agent version 24.3 on Windows 10 22H2 x64

cweks
cweks Member Posts: 1 Security Scout
edited June 11 in General Discussion

Status is temporarily unavailable - WithSecure Elements Agent version 24.3 on Windows 10 22H2 x64

Just installed WithSecure Elements Agent version 24.3 on a Windows 10 22H2 x64 Evaluation yesterday and uninstalled and reinstalled today, however the problem remains.

Malware protection status is temporarily unavailable

Browsing protection status is temporarily unavailable

Sensor status is temporarily unavailable

Check for updates failed: Cannot connect to server

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Answers

  • JamesC
    JamesC Staff, Moderator Posts: 551 W/ Moderator

    Hi @cweks

    Thank you for contacting Withsecure support.

    Regarding your issue, please submit a support case with WSDiag - https://www.withsecure.com/en/support/contact-support/email-support

    Please create and send an WSDIAG file from the affected computer for us to analyze the logs. Please follow these steps to create the WSDIAG log file:

    • Click Start.
    • Select All Programs > (Your F-Secure product) > Support Tool. The Support Tool window is displayed.
    • Click OK. The tool starts gathering information. It creates the output file on your desktop. The name of the archive file is fsdiag.tar.gz.
    • Please attach the file to the email reply.

    If the file generated would be over 10 Mb, please make sure you rename the WSDiag file with this case's number (You can find it in the subject of this email) and upload it to our FTP server, ftp://ftp.f-secure.com/incoming

    Once the upload is completed, please reply to this email. I will analyze the files and come back to you.

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