Error connecting to fsbwserver.f-secure.com. Has the update server address changed?

mhpchaves
mhpchaves Member Posts: 1 Security Scout
in Linux Products

Hi,

I've been running the F-Secure Linux Security for quite a long time and since February 7th 2025 I started receiving DNS lookup failures for the database update server fsbwserver.f-secure.com. As shown below, I can successfuly resolve f-secure.com:

$ dig +short f-secure.com
23.4.67.115

$ dig fsbwserver.f-secure.com

; <<>> DiG 9.18.30-0ubuntu0.22.04.2-Ubuntu <<>> fsbwserver.f-secure.com
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NXDOMAIN, id: 54693
;; flags: qr rd ra; QUERY: 1, ANSWER: 0, AUTHORITY: 1, ADDITIONAL: 1

;; OPT PSEUDOSECTION:
; EDNS: version: 0, flags:; udp: 65494
;; QUESTION SECTION:
;fsbwserver.f-secure.com.    IN    A

;; AUTHORITY SECTION:
f-secure.com.    3539    IN    SOA    a1-129.akam.net. hostmaster.f-secure.com. 1668431654 3600 1800 1209600 7200

;; Query time: 4 msec
;; SERVER: 127.0.0.53#53(127.0.0.53) (UDP)
;; WHEN: Mon Feb 24 11:27:47 UTC 2025
;; MSG SIZE  rcvd: 114

Product Information:

$ /usr/bin/fsav --version
F-Secure Linux Security version 11.10 build 68
F-Secure Security Platform version 2.50 build 20576

F-Secure Anti-Virus CLI Command line client version:
    F-Secure Anti-Virus CLI version 1.0  build 0069

F-Secure Anti-Virus CLI Daemon version:
    F-Secure Anti-Virus Daemon version 1.0  build 0161

Database version: 2025-01-27_01

Scanner Engine versions:
    WithSecure Corporation Hydra engine version 6.0 build 680
    WithSecure Corporation Hydra database version 2025-01-27_01

    F-Secure Capricorn engine version 18.0 build 1057
    F-Secure Capricorn database version 2025-01-21_05

This product contains the 7-zip library.

7-Zip Copyright (c) 1999-2017 Igor Pavlov
For full license information please see licenses-7z.txt in the product installation folder.
Portions:
Copyright © 1994-2010 Lua.org, PUC-Rio
Copyright © 2000-2010 Reuben Thomas
For full license information please see licenses-fselinux.txt in the product installation folder.

Recent logs:

Mon Feb 24 11:14:27 2025(3):  F-Secure Automatic Update Agent for Linux 9.01.3: Agent started
Mon Feb 24 11:14:42 2025(2):  Connecting to fsbwserver.f-secure.com (no BW proxy, no HTTP proxy)...
Mon Feb 24 11:14:42 2025(3):  Update check failed. There was an error connecting fsbwserver.f-secure.com (DNS lookup failure)

Has the update server address changed?

Thank very much!

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Answers

  • Sethu Laks
    Sethu Laks Staff, Moderator Posts: 304 W/ Moderator

    Hi @mhpchaves

    Please note that the ​F-Secure Linux Security version 11.10 (build 68) and F-Secure Security Platform version 2.50 (build 20576) have both reached their end-of-life (EOL) and are no longer supported. Support for F-Secure Linux Security 11.x officially ended on December 31, 2020. Additionally, all protection for F-Secure branded B2B products concluded on December 31, 2024. ​

    It is highly recommended to migrate to the latest version of WithSecure Linux Security 64 to ensure continued protection and support.

    You can refer to this Product Lifecycle page here: Product lifecycle announcement | WithSecure™ and userguide for LS64 can be found here

    Linux Security 64 | Linux Security 64 | Latest | WithSecure User Guides

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