PolicyManagerの登録処理について

takafumi

PolicyManagerコンソールにログイン時、登録処理で認証できないとエラーになります。

次のエラー：

WithSecure登録サーバー（https://corp-reg.fsapi.com）に接続出来ません。

PolicyManagerServerはインターネット接続済です。

何が問題でしょうか？

診断情報を取得しました。

LiselotteP

Translation:

When logging in to the PolicyManager console, an error occurs if authentication cannot be performed during the registration process.

The following error:

Cannot connect to WithSecure registration server (https://corp-reg.fsapi.com).

PolicyManagerServer is connected to the Internet.

What's the problem?

Diagnostic information has been obtained.

JamesC

Hi @takafumi

Thank you for contacting WithSecure.

Kindly continue the discussion from your existing case 05xxxx17

takafumi

Hi

Thank you contacting me.

My problem is that the policy manager console cannot be launched.

The cause seems to be that I cannot connect to the WithSecure server.

However, I am connected to the internet.

When I access https://corp-reg.fsapi.com in the browser, I get ERROR 404. In this state,

is it impossible to connect?

takafumi

Is there a way to check if you can connect to the WithSecure registration server when launching the policy manager console?

JamesC

Hi @takafumi what version of Policy Manager do you have installed ?