Grafana Infinity plugin – 500 error when querying BCD data from WithSecure API

Trorguard

Hi everyone,

I’m trying to pull BCD metrics into Grafana, but my query always returns a 500 error, no matter what parameters I use.

For other modules — like Collaboration Protection and EPP — everything works fine, but data retrieval specifically for BCD doesn’t work at all.

I’ve already tried specifying my organizationId, adding a timestamp, and testing with different riskLevel and severity values, but the result is always the same.

Has anyone already built this kind of panel or managed to get BCD data through Grafana?
Could there be something wrong with my query?

Here’s my current configuration:

{
"request": {
"url": "api/ds/query?ds_type=yesoreyeram-infinity-datasource&requestId=SQR120",
"method": "POST",
"data": {
"queries": [
{
"columns": [],
"datasource": {
"type": "yesoreyeram-infinity-datasource",
"uid": "bf17fxcmkzegwa"
},
"filters": [],
"format": "table",
"parser": "backend",
"refId": "A",
"root_selector": "$.items.*",
"source": "url",
"type": "json",
"url": "https://api.connect.withsecure.com/incidents/v1/incidents",
"url_options": {
"headers": [
{ "key": "Accept", "value": "application/json" },
{ "key": "User-Agent", "value": "Withsecure/1.0" }
],
"method": "GET",
"params": [
{ "key": "limit", "value": "50" },
{ "key": "archived", "value": "false" },
{ "key": "riskLevel", "value": "medium" }
]
},
"computed_columns": [],
"datasourceId": 17,
"intervalMs": 60000,
"maxDataPoints": 1258
}
],
"from": "1762937782928",
"to": "1763024182928"
}
},
"response": {
"statusCode": 500,
"messageId": "plugin.requestFailureError",
"message": "An error occurred within the plugin"
}
}

Any idea if the issue comes from the query structure or maybe from how the BCD API endpoint responds?

Thanks in advance for any tips!

Sethu Laks

Hi @Trorguard

Thank you for reaching out to the WithSecure Community,

If you’re getting a 500 error when querying BCD metrics in Grafana (while other modules like Collaboration Protection and EPP work fine), here are some quick troubleshooting tips:

Check the API endpoint: BCD data may require a different endpoint or specific parameters. Double-check the WithSecure API documentation to confirm you’re using the correct URL for BCD.

Authentication & Permissions: Make sure your API token and organization ID have access to BCD data. Some endpoints need extra headers or permissions.

Test outside Grafana: Try the same API call with curl or Postman to see if you get a more detailed error message.

Compare with working queries: Look for differences in endpoints, headers, or parameters between your working and failing queries. Here’s a minimal curl example for the incidents endpoint (replace <TOKEN> and <ORG_ID>):

curl -X GET "https://api.connect.withsecure.com/incidents/v1/incidents?limit=50&archived=false&riskLevel=medium" \ -H "Accept: application/json" \ -H "Authorization: Bearer <TOKEN>" \ -H "X-Organization-Id: <ORG_ID>"

• If this fails with a 500, the issue is likely on the API side or with your account’s access.

If you confirm the endpoint and permissions are correct but still get a 500 error, it could be an API-side issue—contact WithSecure support for further help.

Best regards,
Sethu
Community Moderator | Technical Support Engineer
WithSecure™ https://www.withsecure.com/