F-Secure PSB - Mozilla Thunderbird not working

xdelios

Hello,

Since I installed the latest PSB Mozilla Thunderbird cannot receive any mails at all.

I tried all the combinations in the Firewall and still nothing.

I even disabled the firewall temporarily but it does not fix the problem.

This all started when I installed PSB.

Regards

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etomcat

Hello,

> Thunderbird cannot receive any mails at all.

I think Thunderbird uses encrypted e-mail downloading/sending network connections by default. However, F-Secure is not able to scan encrypted (SSL) data. If you turn off e-mail traffic virus scanning in F-Secure, then maybe it should work?

BR, Tamas Feher from Hungary.

Vad

Hello xdelios,

This problem is not related to Firewall. As a temporarily workaround, please, try to:

1. Disable E-mail scanning: from main UI open "Settings" window, select "Computer" > "Virus and Spyware scanning" tab, and uncheck "Scan and remove viruses from e-mails" checkbox .

2. Disable E-mail filtering: from main UI open "Settings" window, select "Internet" > "E-mail filtering" tab, and uncheck "Turn on E-mail filtering" checkbox.

We'll need more details for investigation, so, please, contact support. Most likely some tuning of Mozilla Thunderbird may help to restore normal functionality.

Best regards,

Vad

Ben

Hello xdelios,

How many machine are affected by that problem?

Could you confirm the PSB version you installed on that machine?

Also when all F-secure services are stopped, do you still have the problem?