FSAV PSB stopped on Win XP overnight? (Crash of fsbts.sys)

Dear Sirs,

We have reports of FSAV PBS (supposedly 10.50 or 10.60) stopping the boot-up of Win XP computers with "fsbts.sys" error messages. The change that caused this apparently must have happened overnight from Wednesday to Thrusday.

Yours Sincerely: Tamas Feher, 2F 2000 Kft., Hungary.

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etomcat

> Could you open a support ticket

F-Secure number: XXXXXXXXXX
Subject: FSAV PSB crash BSoD occured on 5 computers.

EDIT: Removed PII

etomcat

Dear Ben,

The affected computer is even unable to run FSDIAG, as seen in the attached screenshot.

Best Regards: Tamas Feher, 2F 2000 Kft., Hungary.

Ben

Hello Tamas,

How many reports did you receive? Can the workstation boot in safe-mode?

Could you open a support ticket with as much information as possible so we can try to investigate that as soon as possible.

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