F-Secure PSB Workstation Security Updates Fail

Robsonma

Hi,

I Have had a couple of Windows 10 Computers not Connecting to the F-Secure Server for updates.

When I force an update is says failed.

I Visit the F-Secure Server in a web browser, psb1-bw.sp.f-secure.com and I see the Correct page If I ping the Server I get 

 

 

 

Microsoft Windows [Version 10.0.15063]
(c) 2017 Microsoft Corporation. All rights reserved.
C:\Users\User>ping psb1-bw.sp.f-secure.com
Pinging drca3sse5qkfd.cloudfront.net [54.192.3.202] with 32 bytes of data:
Reply from 54.192.3.202: bytes=32 time=43ms TTL=248
Reply from 54.192.3.202: bytes=32 time=21ms TTL=248
Reply from 54.192.3.202: bytes=32 time=21ms TTL=248
Reply from 54.192.3.202: bytes=32 time=21ms TTL=248
Ping statistics for 54.192.3.202:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 21ms, Maximum = 43ms, Average = 26ms
C:\Users\User>

Which is why it Fails, using 8.8.8.8 and 8.8.4.4 as DNS, Removed and re-installed with same issue.

 

Regards

Mark.

 

 

 

 

Vad

Hello Mark,

 

PSB Workstation Security communicates with psb1-bw.sp.f-secure.com over https protocol (port 443). Please, make sure, that this port is opened and your proxy supports https (if you have it).

 

Best regards,

Vad

Robsonma

Yes this is open on our firewall 

Vad

You can try to check ProgramData\F-Secure\Logs\FSAUA\fsaua.log and fsaua.dbg yourself, maybe they can shed the light on the root of the issue. If not, please, contact support.

Robsonma

had a look and Just loads of this,

 

-Secure Automatic Update Agent for WIN32 9.02.105: Agent started
[ 5608]Thu May 25 09:10:13 2017(2): Connecting to https://psb1-bw.sp.f-secure.com (no BW proxy, no HTTP proxy)...
[ 5608]Thu May 25 09:10:14 2017(3): Update check failed. There was an error connecting https://psb1-bw.sp.f-secure.com (Connection failed)
[ 5608]Thu May 25 09:10:34 2017(2): Connecting to https://psb1-bw.sp.f-secure.com (no BW proxy, no HTTP proxy)...
[ 5608]Thu May 25 09:10:34 2017(2): Connecting to https://psb1-bw.sp.f-secure.com (no BW proxy, no HTTP proxy)...
[ 5608]Thu May 25 09:10:34 2017(2): Connecting to https://psb1-bw.sp.f-secure.com (no BW proxy, no HTTP proxy)...

 

Will pass to Support

many Thanks