F-Secure PSB Workstation Security Updates Fail
Hi,
I Have had a couple of Windows 10 Computers not Connecting to the F-Secure Server for updates.
When I force an update is says failed.
I Visit the F-Secure Server in a web browser, psb1-bw.sp.f-secure.com and I see the Correct page If I ping the Server I get
Microsoft Windows [Version 10.0.15063] (c) 2017 Microsoft Corporation. All rights reserved. C:\Users\User>ping psb1-bw.sp.f-secure.com Pinging drca3sse5qkfd.cloudfront.net [54.192.3.202] with 32 bytes of data: Reply from 54.192.3.202: bytes=32 time=43ms TTL=248 Reply from 54.192.3.202: bytes=32 time=21ms TTL=248 Reply from 54.192.3.202: bytes=32 time=21ms TTL=248 Reply from 54.192.3.202: bytes=32 time=21ms TTL=248 Ping statistics for 54.192.3.202: Packets: Sent = 4, Received = 4, Lost = 0 (0% loss), Approximate round trip times in milli-seconds: Minimum = 21ms, Maximum = 43ms, Average = 26ms C:\Users\User>
Which is why it Fails, using 8.8.8.8 and 8.8.4.4 as DNS, Removed and re-installed with same issue.
Regards
Mark.
Comments
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Hello Mark,
PSB Workstation Security communicates with psb1-bw.sp.f-secure.com over https protocol (port 443). Please, make sure, that this port is opened and your proxy supports https (if you have it).
Best regards,
Vad
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Yes this is open on our firewall
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You can try to check ProgramData\F-Secure\Logs\FSAUA\fsaua.log and fsaua.dbg yourself, maybe they can shed the light on the root of the issue. If not, please, contact support.
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had a look and Just loads of this,
-Secure Automatic Update Agent for WIN32 9.02.105: Agent started
[ 5608]Thu May 25 09:10:13 2017(2): Connecting to https://psb1-bw.sp.f-secure.com (no BW proxy, no HTTP proxy)...
[ 5608]Thu May 25 09:10:14 2017(3): Update check failed. There was an error connecting https://psb1-bw.sp.f-secure.com (Connection failed)
[ 5608]Thu May 25 09:10:34 2017(2): Connecting to https://psb1-bw.sp.f-secure.com (no BW proxy, no HTTP proxy)...
[ 5608]Thu May 25 09:10:34 2017(2): Connecting to https://psb1-bw.sp.f-secure.com (no BW proxy, no HTTP proxy)...
[ 5608]Thu May 25 09:10:34 2017(2): Connecting to https://psb1-bw.sp.f-secure.com (no BW proxy, no HTTP proxy)...Will pass to Support
many Thanks
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