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Version 1.15.3629.0 prevents PSB Workstation Security updates

PatchPanel1
PatchPanel1 Posts: 17 Security Scout
edited June 20 in Elements Endpoint Protection (EPP)

Hello,

 

the latest version prevents PSB Workstation Security from updating...

"Verbindungszeit ist abgelaufen" (Connection time expired...something like that).

 

When switching Freedome off all goes back to normal.

This is reproduceable.PSB_Update_mit_Freedome_PSB.PNGFreedome runningPSB_Update_mit_Freedome_ausgeschaltet2.PNGFreedome is off

 

Any clue ?

 

best regards

PatchPanel

Comments

  • Laksh
    Laksh Posts: 237 Cybercrime Crusader

    Hi PatchPanel1,

     

    Are you using Freedome for Business?

  • PatchPanel1
    PatchPanel1 Posts: 17 Security Scout

    Hello Laksh,

     

    maybe I missed something - is Freedome for Business avalaible for Windows ?

    I would love to use it.

    I am talking about "Freedome" (your consumer product) and I wonder why you have moved my post to the PSB section.

    Trouble occurs with the new Freedome version - from a user perspective.

     

    best regards

    PatchPanel

     

    BTW - are you able to manage Community accounts ?

  • PatchPanel1
    PatchPanel1 Posts: 17 Security Scout

    Tried again today and luckily it seems to be working again...

    no idea why....nothing changed from my side.

     

    Win10 Pro 1607 Build 14393.1198

     

    best regards

    PatchPanel

  • Laksh
    Laksh Posts: 237 Cybercrime Crusader

    Thanks for updating us, PatchPanel! And good to know that it is working again. If you notice the issue again, please let us know.

     

    Freedome for Windows is only available in the consumer version; Freedome for Business is only available for iOS/Android. I apologize as I confused between PSB for WKS and Freedome in Windows.

     

    Regarding your question for the Community account, could you elaborate if you have any issues so I can check further?

  • PatchPanel1
    PatchPanel1 Posts: 17 Security Scout

    It is still working...who knows why it didn't...

     

    I created in the past an account with 2FA that was the time as YOUNITED was still available.

    Unfortunately I do not have access to the 2FA any longer.

    Is it possible to remove the 2FA from that account or -if not- delete that 'dead' account so I could use my normal email address again.

     

    Thanks

  • Laksh
    Laksh Posts: 237 Cybercrime Crusader

    Hi PatchPanel,

     

    Is 2FA the name of the account you used previously? Or is there a different nickname which you used for the previous account?

     

    Also, since you mentioned you would like to use your normal email again, did you use a different email address as compared to this current account?

     

  • PatchPanel1
    PatchPanel1 Posts: 17 Security Scout

    Hi Laksh,

     

    I have sent you a PM.

     

    regards

    PatchPanel

This discussion has been closed.

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