Exception wont work

TaNi

Hey

 

Kinda new with this so if someone could help out. We keep getting allert for one file:
Backdoor.PCClient.TCB    C:\Users\user.name\AppData\Local\Microsoft\OneNote\16.0\cache\tmp\000004A8.bin 

 

I have tried to create exception to the profile that this computer uses:
%allusersprofile%\AppData\Local\Microsoft\OneNote\16.0\cache\tmp\*.bin
C:\Users\user.name\AppData\Local\Microsoft\OneNote\16.0\cache\tmp\*.bin

 

But neither of these seems to work... still getting the alerts. Any ideas?

 

Vad

Hello TaNi,

 

Please, note:

- Variables are not supported.

- Whenever wildcards * or ? are used in an exclusion, you have to type backslash twice.

 

*\\harddiskvolume1\\Users\\user.name\\AppData\\Local\\Microsoft\\OneNote\\16.0\\cache\\tmp\\*.bin    should work for you. If it will not, please, contact support.

 

Best regards,

Vad

etomcat

Hello,

 

> We keep getting allert for one file

 

Submit the file to F-Secure virus lab, so they can fix the false alarm centrally:

https://www.f-secure.com/en/web/labs_global/submit-a-sample

 

Note: don't forget to tick "I want to give more details.." and fill in the data, so they can send you a response with the revised verdict in e-mail.

 

Best regards: Tamas Feher, Hungary.