Exception wont work



Kinda new with this so if someone could help out. We keep getting allert for one file:
Backdoor.PCClient.TCB    C:\Users\user.name\AppData\Local\Microsoft\OneNote\16.0\cache\tmp\000004A8.bin 


I have tried to create exception to the profile that this computer uses:


But neither of these seems to work... still getting the alerts. Any ideas?



  • Vad
    Vad Posts: 1,069 Forum Guru

    Hello TaNi,


    Please, note:

    - Variables are not supported.

    - Whenever wildcards * or ? are used in an exclusion, you have to type backslash twice.


    *\\harddiskvolume1\\Users\\user.name\\AppData\\Local\\Microsoft\\OneNote\\16.0\\cache\\tmp\\*.bin    should work for you. If it will not, please, contact support.


    Best regards,


  • etomcat
    etomcat Posts: 1,172 Forum Champion



    > We keep getting allert for one file


    Submit the file to F-Secure virus lab, so they can fix the false alarm centrally:



    Note: don't forget to tick "I want to give more details.." and fill in the data, so they can send you a response with the revised verdict in e-mail.


    Best regards: Tamas Feher, Hungary.

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