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Download fails using F-Secure

DinkyKW
DinkyKW Posts: 4 Security Scout
edited June 20 in Elements Endpoint Protection (EPP)

Is there a setting to lower the security level for downloads or another option?

Comments

  • Vad
    Vad Posts: 1,069 Cybercrime Crusader

    Hello DinkyKW,

     

    If i understand your question correctly, then the answer is no. Alert security level for every event is hardcoded and can't be changed.

     

    Best regards,

    Vad

  • DinkyKW
    DinkyKW Posts: 4 Security Scout

    Dear VAD,

     

    Thanks for your reply.

    My experience is that I disable F-secure and all downloads work perfectly.

    So I thougth there would be some setting to manage downloads.

    What I did is change the networksetting for the adapter: there was no adapter trusted, so I trusted the adapter which is in use.

     

    But that didn't help..

    So how do I download files now?

     

    Regards,

    Dinky

  • Vad
    Vad Posts: 1,069 Cybercrime Crusader

    I see... Still provide a bit more details, please.

    1. What product/version do you have?

    2. From what place you fail to download? From network share, Internet (all or some specific website), anything else?

    3. What do you mean by disabling F-Secure? Did you disable Real time scanning, Firewall, etc... in UI, or stop F-Secure services, or something else?

     

  • DinkyKW
    DinkyKW Posts: 4 Security Scout

    Hello Vad,

     

    Thanks for the effort so far.

    I will be at the customers office next monday. So I will provide you with this information later.

     

    If possible I will try to make some printscreens to attach Smiley Happy

     

    Regards,

    Dinky

  • DinkyKW
    DinkyKW Posts: 4 Security Scout

    Hello VAD,

     

    Due to holidays (of colleagues Smiley Happy ) I didn't have much time to investigate the issue yesterday.

    But I tried to see which version of the software is running, but I couldn't find any reasonable button to click on?

    Not with help (I expect to see something like 'about') of anything else.

     

    Any ideas where to find this?

     

    To be continued...

  • Vad
    Vad Posts: 1,069 Cybercrime Crusader

    You can find the product name and version by right-clicking on F-Secure icon in tray, and checking the first line in About window.

     

    Best regards,

    Vad

This discussion has been closed.

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