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Hi, I would like to know which IP and port are necessary in my Firewall to connect to WithSecure SRV ?
Is it possible to use wildcards like * in Application Scope > Application path when creating Firewall rules in F-Secure Policy Manager v15.3.96305? The problem is constantly changing paths like: C:\Program Files\Google\Drive File Stream\78.0.1.0\googledrivefs.exe where version number changes from time to time. So we would…
Hello, We recently switched from PM+CS to Elements EPP and for life of my I cannot find where is displayed the currently assigned firewall profile of each computer? The second question: How can we assign certain firewall profile to certain specific computer or groups of computers? Do we really need to clone the whole main…
What I want to achieve: I have several different kinds of servers ( citrix, fileservers, app servers) servers has common firewall rules ( rdp in, backup soft in, monitoring in) citrix servers has additional rules - connection with control server fileserververs also had additional rules I would like to have common rules and…
Issue: Elements portal's Security Events page shows that "OfficeClickToRun.exe" was blocked from changing the "fshoster64.exe" process , whereas "fshoster64.exe" can be any WithSecure service is generated. Will selecting acknowledge allow the specific process to run? Or we still need to do manual whitelisting or exclusion?…
Issue: How to reset two factor authentication (2FA) for a WithSecure Business Account (Elements, Partner Portal, eService Portal) user account. Example scenarios: * User has a new mobile device and wants to move or transfer the authenticator to the new device * Device that had the multi factor authentication (MFA)…
Issue: Getting an error of "Your login to WithSecure™ Partner Portal failed. Please try using a different browser, or you can open a support ticket at: https://www.withsecure.com/en/support; when logging into Partner Portal. Resolution: This error message appears typically when user has an existing WithSecure user account,…
Issue: WithSecure Elements Endpoint Detection and Response (EDR) detects a safe application (e.g. an in-house application). How to whitelist the detection? Resolution: You can close the Broad Context Detection (BCD) as "Accepted behavior", to create suppression rule that can accept the behavior of a user or a process. To…
Issue: When an WithSecure endpoint product is installed on a computer or server, there is high CPU or memory (RAM) usage and applications are experiencing performance issues. The connectivity of some applications can also be slow or blocked completely. Issue affects all WithSecure clients: * Elements Endpoint Protection…
Issue: Real-time scanning or DeepGuard has detected a file to be malicious. How to submit a sample file to Virus labs to find out if it is a false positive? What if a possibly malicious file has not been detected, how to submit a sample file to virus labs to find out if it is a false negative? Resolution: If you suspect…
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