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When using Chrome browser to search on Google, blocked websites (such as social media sites) will open automatically. On rare occasions one needs to hover over the search result to reproduce the automatic redirecting. This only happens on devices with the WithSecure browser extension enabled. Windows 10 and 11 devices are…
Hello everyone, Recently using the web content filter, I've encountered a few cases where a certain website was incorrectly categorized. For example, android.com was denied as a paid service, which doesn't make much sense given that we all know that android refers to a mobile operating system. My question is, is it…
As the title says: We're using the Browser Extension and enforce it via Policy Manager. Despite being activated in the used browsers (Edge, Chrome, Firefox), we get the warning notification (which is set via policy). Anyone got an idea, where the problem could have it's source?
Hello, I have just installed WithSecure Elements EPP for computers and it offered me to install a browser addon "Browser protection by F-secure for Chrome, Edge and Firefox, however it didn't offer it for Opera. If I search Opera Store I cannot find any extensions by F-secure or WithSecure, but I did find: "Browsing…
Hi, I noticed that if I enable Browsing Protection (3.0.44008) extension on Safari (15.6.1) when I do a Google search, all results that contain a preview are not showing correctly. As it's difficult to explain I'll attach an example with extension enabled and without. Thank you Kari
Hello, Is there the possibility, or will there be the possibilty, to add a setting to browser protection that blocks domains registered within ____ number of days or weeks? This would help to block sites being spun up for the purpose of delivering malware/ransomware. Hopefully.
Installation is successful by using the GPO, but the browsing extension is disabled (and greyed) in the browser. Tried other extensions with no problem, only the F-secure browsing extension is impacted. The extension is working fine on Chrome and Firefox. Followed this tutorial:…
How can a user enable the F-Secure browser extension on Microsoft Edge?
UPDATE 2025-03-13 / 10:27 UTC: The maintenance has been completed and all functionality is now available. We will be having an extended maintenance break for WithSecure Elements Exposure Management for Cloud, starting at 17:00 UTC on 12th March 2025. This maintenance break will last potentially until 12:00 UTC on 13th…
Issue: When an WithSecure endpoint product is installed on a computer or server, there is high CPU or memory (RAM) usage and applications are experiencing performance issues. The connectivity of some applications can also be slow or blocked completely. Issue affects all WithSecure clients: * Elements Endpoint Protection…
Issue: How to reset two factor authentication (2FA) for a WithSecure Business Account (Elements, Partner Portal, eService Portal) user account. Example scenarios: * User has a new mobile device and wants to move or transfer the authenticator to the new device * Device that had the multi factor authentication (MFA)…
Issue: Getting an error of "Your login to WithSecure™ Partner Portal failed. Please try using a different browser, or you can open a support ticket at: https://www.withsecure.com/en/support; when logging into Partner Portal. Resolution: This error message appears typically when user has an existing WithSecure user account,…
Issue: WithSecure Elements Endpoint Detection and Response (EDR) detects a safe application (e.g. an in-house application). How to whitelist the detection? Resolution: You can close the Broad Context Detection (BCD) as "Accepted behavior", to create suppression rule that can accept the behavior of a user or a process. To…
Issue: Real-time scanning or DeepGuard has detected a file to be malicious. How to submit a sample file to Virus labs to find out if it is a false positive? What if a possibly malicious file has not been detected, how to submit a sample file to virus labs to find out if it is a false negative? Resolution: If you suspect…
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