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Hello, on a computer with F-secure client security premium dataguard doesn't seem to work on a share with a UNC access path for which the "Enable access-based enumeration" function is enabled on part of the path (windows server 2016). best regards
Hi, I'm writing about an issue we had a few days ago. Context: Windows Server 2016 with WithSecure Elements EPP for Servers Premium. DataGuard is active on every user's main folders (no domain) and on 3 data folders. All of a sudden after DataGuard detected a suspicious application (known application and known alert that…
Issue: WithSecure Elements Endpoint Detection and Response (EDR) detects a safe application (e.g. an in-house application). How to whitelist the detection? Resolution: You can close the Broad Context Detection (BCD) as "Accepted behavior", to create suppression rule that can accept the behavior of a user or a process. To…
Issue: Getting an error of "Your login to WithSecure™ Partner Portal failed. Please try using a different browser, or you can open a support ticket at: https://www.withsecure.com/en/support" when logging into Partner Portal. Resolution: This error message appears typically when user has an existing WithSecure user account,…
Issue: Device that had the multi factor authentication (MFA) application broke or has been lost and user has 2-step authentication enabled in the Elements Security Center, Partner Portal or eService Portal. How can the 2-step authentication be reset? Resolution: Ask another administrator to delete your administrator user…
Issue: Does WithSecure Elements Endpoint Protection Agent for MAC support macOS version 15 Sequoia? Resolution: The latest Elements Agent for MacOS 24.3.53367 does not yet support MacOS Sequoia. Official macOS 15 Sequoia support is coming with version number 24.4. You can follow this WithSecure Community changelog to know…
Issue: An error has occurred while adding an administrator. -error is shown when attempting to add a new admin account using the Management > Organization Settings > Security Administrators page. Resolution: This error means that the user already has an already existing user account that is tied to an Elements company or…
Issue: Real-time scanning or DeepGuard has detected a file to be malicious. How to submit a sample file to Virus labs to find out if it is a false positive? What if a possibly malicious file has not been detected, how to submit a sample file to virus labs to find out if it is a false negative? Resolution: If you suspect…
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