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We hope you’re having a spook-tacular October! As we approach the end of the month, we have a little surprise for you. We’ve hidden a Halloween badge somewhere in our Community, and it’s up to you to find it. This isn’t a trick, but a treat! Here’s a hint: It’s a weekly post that brings together all the important updates…
We have some exciting news for you! We made changes to our ranking system to better reflect our cyber security expertise. What's Changing? Without further ado…. the new ranks are: Earning Points and Climbing the Ranks You can earn points through various actions, including: Reactions to your posts: When other users react…
We're here to let you in on a little secret - your participation in our community comes with some cool perks. You can earn points and badges that reflect your involvement. Unlock Badges and Points Whenever you engage in our community, you'll collect points. These points determine your ranking. Want to know how? Here's the…
Issue: Getting an error of "Your login to WithSecure™ Partner Portal failed. Please try using a different browser, or you can open a support ticket at: https://www.withsecure.com/en/support; when logging into Partner Portal. Resolution: This error message appears typically when user has an existing WithSecure user account,…
Issue: Elements portal's Security Events page shows that "OfficeClickToRun.exe" was blocked from changing the "fshoster64.exe" process , whereas "fshoster64.exe" can be any WithSecure service is generated. Will selecting acknowledge allow the specific process to run? Or we still need to do manual whitelisting or exclusion?…
Issue: WithSecure Elements Endpoint Detection and Response (EDR) detects a safe application (e.g. an in-house application). How to whitelist the detection? Resolution: You can close the Broad Context Detection (BCD) as "Accepted behavior", to create suppression rule that can accept the behavior of a user or a process. To…
Issue: Device that had the multi factor authentication (MFA) application broke or has been lost and user has 2-step authentication enabled in the Elements Security Center, Partner Portal or eService Portal. How can the 2-step authentication be reset? Resolution: Ask another administrator to delete your administrator user…
Issue: When an WithSecure endpoint product is installed on a computer or server, there is high CPU or memory (RAM) usage and applications are experiencing performance issues. The connectivity of some applications can also be slow or blocked completely. Issue affects all WithSecure clients: * Elements Endpoint Protection…
Issue: Real-time scanning or DeepGuard has detected a file to be malicious. How to submit a sample file to Virus labs to find out if it is a false positive? What if a possibly malicious file has not been detected, how to submit a sample file to virus labs to find out if it is a false negative? Resolution: If you suspect…
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