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I have noticed that the withsecure icon in the system tray can be found on Windows in black or white, but is there any difference between these or is it purely visual?
Is it at all possible to move the default connector "cache" folders for software updates to a different drive? I have tried looking for config files or registry entries relating to this but found none. I would like the connector "cache" folders to reside on the D:.
I am trying to setup automatically changing firewall profile depending on the users location. There does not seem to be a good trigger type for a home user since most of them have the default setting for DNS, DHCP and gateway set to 192.168.1.1 What would be a secure solution for this? P.S. I need to open RDP port in home…
Hi, I set up a new server with Debian 12 and when trying to install the WithSecure Elements Agent it said operating system version debian 12 not supported Is there an ETA for Debian 12 support for WithSecure Elements?
Hi all My companies application is needing to fire off many concurrent requests to the Elements API endpoint: https://api.connect.withsecure.com/, but we are currently experiencing denies due to throttling. The API response is "Too many requests were sent from your IP". Could you please provide the exact (numeric) rate…
On May 15th 2023, WithSecure will be deploying an update to Elements Collaboration Protection to introduce the organization hierarchy used in other parts of WithSecure Elements. You can find more details here:
During May 2023, we will be deploying an update to the Elements Security Center which unifies navigation between organizations, and also introduces more visibility to other items in the Elements Portfolio.
We will be having an extended maintenance break for WithSecure Elements Exposure Management for Cloud, starting at 17:00 UTC on 12th March 2025. This maintenance break will last potentially until 12:00 UTC on 13th March. We will update this article as needed if the situation changes. During the break we will be making some…
Issue: When an WithSecure endpoint product is installed on a computer or server, there is high CPU or memory (RAM) usage and applications are experiencing performance issues. The connectivity of some applications can also be slow or blocked completely. Issue affects all WithSecure clients: * Elements Endpoint Protection…
Issue: How to reset two factor authentication (2FA) for a WithSecure Business Account (Elements, Partner Portal, eService Portal) user account. Example scenarios: * User has a new mobile device and wants to move or transfer the authenticator to the new device * Device that had the multi factor authentication (MFA)…
Issue: Getting an error of "Your login to WithSecure™ Partner Portal failed. Please try using a different browser, or you can open a support ticket at: https://www.withsecure.com/en/support; when logging into Partner Portal. Resolution: This error message appears typically when user has an existing WithSecure user account,…
Issue: WithSecure Elements Endpoint Detection and Response (EDR) detects a safe application (e.g. an in-house application). How to whitelist the detection? Resolution: You can close the Broad Context Detection (BCD) as "Accepted behavior", to create suppression rule that can accept the behavior of a user or a process. To…
Issue: Real-time scanning or DeepGuard has detected a file to be malicious. How to submit a sample file to Virus labs to find out if it is a false positive? What if a possibly malicious file has not been detected, how to submit a sample file to virus labs to find out if it is a false negative? Resolution: If you suspect…
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