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The year 2023 has come to an end but our Elements portfolio has kept on developing. Among these new enhancements is the capability of Elements Vulnerability Management to tap into dynamic threat intelligence trends. Moreover, our MFA improvements make your Elements use more secure than ever before, and the unified Elements…
We are always proud of what our many teams has achieved, but once a quarter we make a bigger splash about things we are particularly proud of. Read all about our Elements Quarterly Launch Q3/2023 here:
We’re always proud of our development team, but they have really outdone themselves this time! As a result, we’re delighted to announce three new offerings that provide a wide range of airtight cyber security solutions for every kind of business that build on the success of our Elements portfolio. In this quarter we…
Dear WithSecure Community, We’ve been hard at work during the first few months of 2023. The result is a range of updates to our Elements portfolio that we’re incredibly proud to unveil. This time we highlight: Our new Mac Software Updater A breakthrough Sentinel Connector An automated Outbreak Control feature What’s…
Issue: Getting an error of "Your login to WithSecure™ Partner Portal failed. Please try using a different browser, or you can open a support ticket at: https://www.withsecure.com/en/support; when logging into Partner Portal. Resolution: This error message appears typically when user has an existing WithSecure user account,…
Issue: Elements portal's Security Events page shows that "OfficeClickToRun.exe" was blocked from changing the "fshoster64.exe" process , whereas "fshoster64.exe" can be any WithSecure service is generated. Will selecting acknowledge allow the specific process to run? Or we still need to do manual whitelisting or exclusion?…
Issue: WithSecure Elements Endpoint Detection and Response (EDR) detects a safe application (e.g. an in-house application). How to whitelist the detection? Resolution: You can close the Broad Context Detection (BCD) as "Accepted behavior", to create suppression rule that can accept the behavior of a user or a process. To…
Issue: Device that had the multi factor authentication (MFA) application broke or has been lost and user has 2-step authentication enabled in the Elements Security Center, Partner Portal or eService Portal. How can the 2-step authentication be reset? Resolution: Ask another administrator to delete your administrator user…
Issue: When an WithSecure endpoint product is installed on a computer or server, there is high CPU or memory (RAM) usage and applications are experiencing performance issues. The connectivity of some applications can also be slow or blocked completely. Issue affects all WithSecure clients: * Elements Endpoint Protection…
Issue: Real-time scanning or DeepGuard has detected a file to be malicious. How to submit a sample file to Virus labs to find out if it is a false positive? What if a possibly malicious file has not been detected, how to submit a sample file to virus labs to find out if it is a false negative? Resolution: If you suspect…
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