Get answers and solutions, initiate discussions, and connect with experts globally
Hello, with F-secure 15.30, I used fspm-definitions-update-tool to download the updates and I installed them offline with fsaua-update.exe. This worked very well. Since migrating to WithSecure 16.01, I've been using the new version of fspm-definitions-update-tool, which also works well. However, the new fsaua-update_32.exe…
Hello everyone. I have an environment composed of several workstations with Windows 10 Pro v1909 and for compatibility reasons with an application developed internally can not be updated at the moment. When installing Withsecure on these stations i see from cloud manager that they appear unprotected, a warning that says…
I understand that Windows 7 is no longer support, but even without updates the agent should work and be able to stay active with the virus database… like a basic protection? I have several computers with Windows 7 professional that i can't renew, since the minimum patch level of 29.2.2024 update that mandates ACS was…
Hello everybody, Is there any administrative guide could help me to upgrade the PM suite ? In the previous upgrade I did not uninstall old version, but there was the same path. Someone help me please ? Thanks
I am trying to setup automatically changing firewall profile depending on the users location. There does not seem to be a good trigger type for a home user since most of them have the default setting for DNS, DHCP and gateway set to 192.168.1.1 What would be a secure solution for this? P.S. I need to open RDP port in home…
Hello !! I just installed the new version of policy manager, 16.0. I'm unable to connect to the console. Running the server status i obtain this : Anyone has this issue previously ? Kind regards, Nicolas, Support IT PASTEUR
My employer has given me a Windows computer with WithSecure™ Elements Agent running. I have observed that when the realtime scan feature is running, some C++ builds I run fail with randomly appearing Access violation and other similar error messages. I would like to solve this problem by excluding the folder structure…
Hello I don't know if this is the correct place for it or if I should send a ticket, but I've noticed the SU failing in some places. Example one would be eID software 22.11.0.1934 which failed with "File validation failed" error, the second one would be Microsoft Onedrive which tries to install ver 22.238.1114.0002 which…
My customer installs Microsoft security patches with InTune. Does the setting to not handle updates from WSUS in Software Updater also handle updates from InTune, or can we end up in a situation when the client tries to install updates from the both sources?
New version of Windows EDR sensor released to production Feb 8th 2022 (version 2022.1.19), which will introduce enhanced self-protection features, results removal of 'fsatps.exe' process. Therefore any existing controls witch rely on the presence of this 'fsatps.exe' process will become in-effective once this update is…
Issue: WithSecure Elements Endpoint Detection and Response (EDR) detects a safe application (e.g. an in-house application). How to whitelist the detection? Resolution: You can close the Broad Context Detection (BCD) as "Accepted behavior", to create suppression rule that can accept the behavior of a user or a process. To…
Issue: Getting an error of "Your login to WithSecure™ Partner Portal failed. Please try using a different browser, or you can open a support ticket at: https://www.withsecure.com/en/support" when logging into Partner Portal. Resolution: This error message appears typically when user has an existing WithSecure user account,…
Issue: Device that had the multi factor authentication (MFA) application broke or has been lost and user has 2-step authentication enabled in the Elements Security Center, Partner Portal or eService Portal. How can the 2-step authentication be reset? Resolution: Ask another administrator to delete your administrator user…
Issue: Does WithSecure Elements Endpoint Protection Agent for MAC support macOS version 15 Sequoia? Resolution: The latest Elements Agent for MacOS 24.3.53367 does not yet support MacOS Sequoia. Official macOS 15 Sequoia support is coming with version number 24.4. You can follow this WithSecure Community changelog to know…
Issue: An error has occurred while adding an administrator. -error is shown when attempting to add a new admin account using the Management > Organization Settings > Security Administrators page. Resolution: This error means that the user already has an already existing user account that is tied to an Elements company or…
Issue: Real-time scanning or DeepGuard has detected a file to be malicious. How to submit a sample file to Virus labs to find out if it is a false positive? What if a possibly malicious file has not been detected, how to submit a sample file to virus labs to find out if it is a false negative? Resolution: If you suspect…
It looks like you're new here. Sign in or register to get started.