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Hello everyone. I have an environment composed of several workstations with Windows 10 Pro v1909 and for compatibility reasons with an application developed internally can not be updated at the moment. When installing Withsecure on these stations i see from cloud manager that they appear unprotected, a warning that says…
I know that there is a VPN for Mobiles in the EPP solution but that left me wondering does Withsecure offer VPN for Computers? Thank you in advance!
F-secure EPP and EDR We have few users where F-secure gives a pop-up which says : F-secure elements have received a critical update. To keep your protection up to date. please restart the computer. However, even after restart, F-secure again give the same pop up. After multiple restarts the issue remains the same. The…
UPDATE 2025-03-13 / 10:27 UTC: The maintenance has been completed and all functionality is now available. We will be having an extended maintenance break for WithSecure Elements Exposure Management for Cloud, starting at 17:00 UTC on 12th March 2025. This maintenance break will last potentially until 12:00 UTC on 13th…
Issue: When an WithSecure endpoint product is installed on a computer or server, there is high CPU or memory (RAM) usage and applications are experiencing performance issues. The connectivity of some applications can also be slow or blocked completely. Issue affects all WithSecure clients: * Elements Endpoint Protection…
Issue: How to reset two factor authentication (2FA) for a WithSecure Business Account (Elements, Partner Portal, eService Portal) user account. Example scenarios: * User has a new mobile device and wants to move or transfer the authenticator to the new device * Device that had the multi factor authentication (MFA)…
Issue: Getting an error of "Your login to WithSecure™ Partner Portal failed. Please try using a different browser, or you can open a support ticket at: https://www.withsecure.com/en/support; when logging into Partner Portal. Resolution: This error message appears typically when user has an existing WithSecure user account,…
Issue: WithSecure Elements Endpoint Detection and Response (EDR) detects a safe application (e.g. an in-house application). How to whitelist the detection? Resolution: You can close the Broad Context Detection (BCD) as "Accepted behavior", to create suppression rule that can accept the behavior of a user or a process. To…
Issue: Real-time scanning or DeepGuard has detected a file to be malicious. How to submit a sample file to Virus labs to find out if it is a false positive? What if a possibly malicious file has not been detected, how to submit a sample file to virus labs to find out if it is a false negative? Resolution: If you suspect…
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