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The documentation explains how to deploy Mobile Protection through Intune MDM. As a requirement, the setting 'Fate_registration_key' should be provided to configure the license key. Three additional settings are suggested: email, alias and env. The first two seem obvious, but can someone explain what 'env' does and what…
After the last update, Mobile protection has gone to the point where you can't longer turn off the network protection yourself, and you cannot add applications that bypass the VPN through the settings. This is very annoying because there have still been several apps that don't work properly if WithSecure¨s network…
Issue: WithSecure Elements Endpoint Detection and Response (EDR) detects a safe application (e.g. an in-house application). How to whitelist the detection? Resolution: You can close the Broad Context Detection (BCD) as "Accepted behavior", to create suppression rule that can accept the behavior of a user or a process. To…
Issue: Getting an error of "Your login to WithSecure™ Partner Portal failed. Please try using a different browser, or you can open a support ticket at: https://www.withsecure.com/en/support" when logging into Partner Portal. Resolution: This error message appears typically when user has an existing WithSecure user account,…
Issue: Device that had the multi factor authentication (MFA) application broke or has been lost and user has 2-step authentication enabled in the Elements Security Center, Partner Portal or eService Portal. How can the 2-step authentication be reset? Resolution: Ask another administrator to delete your administrator user…
Issue: Does WithSecure Elements Endpoint Protection Agent for MAC support macOS version 15 Sequoia? Resolution: The latest Elements Agent for MacOS 24.3.53367 does not yet support MacOS Sequoia. Official macOS 15 Sequoia support is coming with version number 24.4. You can follow this WithSecure Community changelog to know…
Issue: An error has occurred while adding an administrator. -error is shown when attempting to add a new admin account using the Management > Organization Settings > Security Administrators page. Resolution: This error means that the user already has an already existing user account that is tied to an Elements company or…
Issue: Real-time scanning or DeepGuard has detected a file to be malicious. How to submit a sample file to Virus labs to find out if it is a false positive? What if a possibly malicious file has not been detected, how to submit a sample file to virus labs to find out if it is a false negative? Resolution: If you suspect…
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