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Product Announcements & Troubleshooting
Elements Announcements
Elements Vulnerability Management: Feature changes as End-of-Life approaches
Exciting New Release: Identity Inventory for XDR!
Microsoft messages about Elements Collaboration Protection
System Maintenance: XDR-related updates - 24th November 2025
What's New in Elements - October 2025
Business Suite Announcements
ANNOUNCEMENT: End of Life for WithSecure Business Suite - September 2028
Changes to the Windows EPP Scanning Components – May 2025
Major Capricorn update for Endpoint Protection - September 2025
Release to Manufacturing: WithSecure Policy Manager 16.11 / WithSecure Policy Manager Proxy 16.11
WithSecure Business Suite – No Support for old versions (15.x and older)
General WithSecure Announcements
Important Reminder: ALL Protection for F-Secure branded B2B products ends completely on December 31st 2024
Major Capricorn update for Endpoint Protection
Network Addresses for WithSecure Countercept
Support Status: Windows 8/8.1
WithSecure™ is refreshing its Terms of Use for our products and services
Common Topics
Browsing Protection extension in Chrome causes all sites to be blocked on first search
How do I submit a large WSdiag diagnostic file via FTP?
How do I submit a large diagnostic file (WSDIAG) via WithSecure Customer Support's Dropzone?
Size of the hive.db file under the HiveRoot folder is large and keeps growing on the Windows endpoint client
How do I submit a large diagnostic file (WSDIAG) via WithSecure Customer Support's Dropzone?
Exposure Management
After onboarding a new Elements Exposure Management, the Identities view in the Elements Portal does not populate data.
False positive or false negative detection when scanning backported software with Elements Exposure Management
How does WithSecure Elements Vulnerability Management count scanned unique IP addresses?
Some Elements Vulnerability Management scheduled system scan end up with "Terminated" status
When requesting a scan node license in Elements Exposure Management Portal, the error "number of allowed scan node licenses has been reached" is displayed.
Extended Detection and Response
Can Elements EPP for Computer firewall rules for Network Isolation firewall profile be used to allow remote access to the device?
Elements Connector unable to forward logs with error "Message too long"
How to configure Device control where all of USB devices are blocked unless white-listed by its hardware ID.
How to grant Elements Administration - Identity and Access Management role?
Unable to change settings in an Elements Endpoint Protection profile in the portal due to the save and publish button being greyed out
Other WithSecure Products
Client Security or Server Security Firewall rules made with Policy Manager do not work or appear in the Windows firewall
Error "The package you are installing is outdated" when exporting installer in Policy Manager Console
How can I change Polling interval for virus definitions updates in Policy Manager Server?
How to configure a persistent data storage or volume for downloaded signatures on Atlant ?
How to upgrade WithSecure Policy Manager to a newer version on a Windows Server?
WithSecure Cloud Protection for Salesforce
Configurable Point of Presence: Set up your data processing region
Eicar test files uploaded as documents to Salesforce are not detected as malicious by Cloud Protection for Salesforce
How to increase the Scan Quota Increase in the Cloud Protection for Salesforce when getting Error monthly scan usage quota limits exceeded ?
How to upgrade Cloud Protection for Salesforce and is there a rollback option ?
Unable to assign permission set WithSecure Clould Protection to users. The user license doesn't allow VisualForce Page Access