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Product Announcements & Troubleshooting
Elements Announcements
Upcoming Retirement of the Management → Organization Settings → Vulnerability users page in Elements
New Feature: Identity Inventory
System Maintenance: Monday 29th September 2025 - Delays in Response Action processing
System maintenance: Elements login - October 8th 2025
What's New in Elements - September 2025
Business Suite Announcements
Changes to the Windows EPP Scanning Components – May 2025
Major Capricorn update for Endpoint Protection - September 2025
Release to Manufacturing: Business Suite 16 service releases
Release to Manufacturing: Client Security for Mac 16.02
WithSecure Business Suite – No Support for old versions (15.x and older)
General WithSecure Announcements
Important Reminder: ALL Protection for F-Secure branded B2B products ends completely on December 31st 2024
Major Capricorn update for Endpoint Protection
Network Addresses for WithSecure Countercept
Support Status: Windows 8/8.1
WithSecure™ is refreshing its Terms of Use for our products and services
Common topics
Browsing Protection extension in Chrome causes all sites to be blocked on first search
How do I submit a large WSdiag diagnostic file via FTP?
How do I submit a large diagnostic file (WSDIAG) via WithSecure Customer Support's Dropzone?
Size of the hive.db file under the HiveRoot folder is large and keeps growing on the Windows endpoint client
How do I submit a large diagnostic file (WSDIAG) via WithSecure Customer Support's Dropzone?
Exposure Management
After a new Elements Exposure Management is onboarded, the Identities view in Elements Security Center does not populate with data
How can a partner or end-customer get admin rights so that they can access Elements Exposure Management
No identity found and scan results do not show any details on Elements Exposure Management
This operation is forbidden error when accessing Elements Exposure Management pages in portal
Upcoming Retirement of the Devices → Device Discovery Page in Elements
Extended Detection and Response
Adding allowed or denied sites for Elements Endpoint Protection via the the Portal profile editor does not work
After installation of Elements Endpoint Protection Agent, protection is in malfunction state and unable to download malware definition updates
Autodesk updates blocked by an application control (not DeepGuard nor DataGuard)
Blocking Android and Apple Device Storage Access with Device Control
Can the F-Secure Elements Endpoint Protection profile be used to force control of the Windows Firewall ON / OFF state?
Other WithSecure Products
"Authorization failed because the specified user credentials are invalid" error message when logging in to Policy Manager Console
"Customer number is invalid" error when registering or logging in to Policy Manager Console
"capricorn-linux64" channel are added in product's database after Linux Security 64 update version 12.0.482 and Atlant update version 1.0.319
A website (URL) is blocked by Client Security Web Content Control feature. Where in the Policy Manager Console can I see a detailed explanation on why the site is blocked?
After installation, user is unable to launch Policy Manager Console "The item referred by this shortcut cannot be accessed. You may not have the appropriate permissions".
WithSecure Cloud Protection for Salesforce
Configurable Point of Presence: Set up your data processing region
Eicar test files uploaded as documents to Salesforce are not detected as malicious by Cloud Protection for Salesforce
How to increase the Scan Quota Increase in the Cloud Protection for Salesforce when getting Error monthly scan usage quota limits exceeded ?
Important Update on WithSecure Cloud Protection for Salesforce Service degradation
Unable to assign permission set WithSecure Clould Protection to users. The user license doesn't allow VisualForce Page Access