Product Troubleshooting WithSecure Elements Endpoint Protection

WithSecure Technical Support Engineer Elements portal access during a support request
error: "ERR_SSL_PROTOCOL_ERROR" after going to a HTTPS web page
Security Events reported User name does not reflect what is reported in the Windows Event viewer
OfficeClickToRun.exe was blocked from changing the "withsecure process"
Organizations drop-down list empty when trying to add Elements Endpoint Detection and Response Automated Actions rule
No test report sent when Security Events source is used for Elements Email notification and report
EPP for Servers: "WSResourceMonitorPlugin: An attempt to open the file C:\Windows\Sysnative\sru\SRUDB.dat" event log is being output from ESENT (Event ID 489)
Wrong username or password error when trying to login to my account in Elements Security Center portal
Does WithSecure Elements Endpoint Protection for MAC support macOS version 15 Sequoia ?
Error: 'An error has occurred while adding an administrator.' when creating a new administrator in Elements Security Center

How do I download and install WithSecure Elements Endpoint Protection products?

Issue:

How can I download and install Elements Endpoint Protection products:

Elements EPP for Computers (Windows, Mac OS)
Elements EPP for Servers (Windows, Linux)

Resolution:

Follow the steps below to download and install WithSecure Elements Endpoint Protection products:

Log in to the Elements Security Center: https://elements.withsecure.com/
On the left side navigation bar, Open the Management section
Go to the Downloads page
Download the Elements Agent installer
Run the Elements Agent installer

Detailed installation instructions for Elements Endpoint Protection products can be found here: Common deployment methods | Elements Endpoint Protection | Latest | WithSecure User Guides

Note: You can also download the installer directly from the WithSecure Downloads page of each portal without logging in: https://www.withsecure.com/en/support/download

Article no: 000001426