Product Troubleshooting WithSecure Elements Endpoint Protection

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Organizations drop-down list empty when trying to add Elements Endpoint Detection and Response Automated Actions rule

Issue:

No company listed in the Organizations drop-down list after clicking Add rule on the Automated actions page in the Elements portal's Security Configurations > Automated actions page. The list is blank or empty.

Resolution:

This issue is most likely caused by the browser cache.

To fix the issue, you can try these steps:

Reset your browser cache for the address elements.withsecure.com
Clear your browser cache.
Use Incognito or In-Private browser window.

After this all the companies on the chosen scope should be listed in the Organizations drop-down list.

Article no: 000044126