Product Announcements & Troubleshooting WithSecure Elements Endpoint Protection

How to transfer or change a corporate customer company from old reseller partner to new?
How to transfer or change a corporate customer company from old reseller partner to new?
Elements Connector cannot show welcome page after installation
"Allow" button for system extension of Elements EPP for Computer (Mac) or Client Security for Mac does not appear in the system menu of macOS 15 or its popup leads to the wrong setting
Elements Connector error "Connection to the update server has failed for address https://guts2.sp.f-secure.com"
Elements portal shows Malware protection malfunction status for an Elements Endpoint Protection for Mac device
WithSecure Technical Support Engineer Elements portal access during a support request
error: "ERR_SSL_PROTOCOL_ERROR" after going to a HTTPS web page
Security Events reported User name does not reflect what is reported in the Windows Event viewer
OfficeClickToRun.exe was blocked from changing the "withsecure process"

Elements Connector cannot show welcome page after installation

Issue:

Elements Connector cannot show welcome page after installation

Resolution:

By changing Connector port can help to resolve this issue. To change Connector http/https port, you can change registry entry to unused number.

> HKEY_LOCAL_MACHINE\SOFTWARE\WithSecure\ElementsConnector>HttpPortNum
> HKEY_LOCAL_MACHINE\SOFTWARE\WithSecure\ElementsConnector>HttpsPortNum

Article no: 000046536