Issue:
I would like to register my Policy Manager Server which is not connected to a network (offline), how do I proceed?
Resolution:
- Contact WithSecure support by opening a support request here.
- Provide the following information for WithSecure technical support to create an offline registration file:
- Account Name
- Customer ID
- Installation ID
- Business Suite license Expiry date
How to obtain Customer and Installation ID:
Policy Manager 15.x and older:
- Open Policy Manager console, and go to Help menu > Registration dialog, or;
- Find the information from the Policy Manager Server installation folder, ...\F-Secure\Management Server 5\Data (Windows) or /var/opt/f-secure/fspms/data (Linux), open the file called upstream-statistics.json using notepad. Customer ID is on line 5 and Installation ID is on line 6.
Policy Manager 16.x and later:
- Open Policy Manager console, and go to Help menu > Registration dialog, or;
- Find the information from the Policy Manager Server installation folder: C:\ProgramData\WithSecure\NS\Policy Manager\Policy Manager Server\data\upstream-statistics.json
Policy Manager for Linux 15.x and 16.x
Please refer
/var/opt/f-secure/fspms/data/upstream-statistics.json
Notes:
"upstream-statistics.json" file is created by Policy Manager when it attempts to connect to the registration backend (corp-reg.f-secure.com) and it keeps updating daily on each attempt to check the license. You should not create or edit the Customer ID and Installation ID in the upstream-statistics.json file directly because it is not intended to be edited manually.
Once support has provided you with an offline registration file, use the following steps to activate it on your Policy Manager Server.
This file is actually created based on the ordered period or expiry date in the license certificate and there is no other license file used by Policy Manager Server for registration.
Windows:
Policy Manager 15.x and older:
- Copy the offline registration file to the folder F-Secure\Management Server 5\data
- Restart the F-Secure Policy Manager Server services by typing the following command in an elevated command prompt (CMD):
- net stop fsms
- net start fsms
Policy Manager 16.x and later:
- Copy the offline registration file to the folder: C:\ProgramData\WithSecure\NS\Policy Manager\Policy Manager Server\data
- Restart the WithSecure Policy Manager Server service by typing the following commands in an elevated command prompt (CMD)
- net stop wspms
- net start wspms
Linux:
- Copy the offline registration file to the folder /var/opt/f-secure/fspms/data
- Restart the fspms daemon:
- # /etc/init.d/fspms restart
Policy Manager will be activated until the expiry of your current subscription. After renewing the subscription you need to request a new registration token from support.
Make sure to do this some time in advance so that you don't end up with an expired Policy Manager Server.
Article no: 000001107