Issue:
When trying to create or export an installation package for Client Security or Server Security from the Policy Manager Console, the user receives the following error message when entering the license key: "The keycode that you entered is not valid"
Resolution:
As with earlier major versions of Client Security and Server Security, each major version of the installer uses a new license key. So for example, version 16 has a different license key compared to version 15, but version 16.00 and 16.01 use the same license key. Start by making sure that the license keys you are using do not belong to version an older version of the product. This can easily be verified by checking your license certificate.
If your license certificate lacks the keys for the latest versions of Client Security and Server Security, you can request an updated license certificate from your WithSecure reseller partner or WithSecure sales contact.
Article no: 000009505