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Can the WithSecure Policy Manager Server syslog time format be changed from UTC to the servers time format?
Issue: When the Policy Manager Server forwards event logs to the syslog server, the log comes in UTC time format. Can it be changed to the Policy Manager Server's operating system time format? Resolution: Regarding the syslog timestamp from Policy Manager Server — this is by design. Policy Manager Server always forwards…
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Client Security or Server Security Tamper Protection generates "Access to file was blocked" alert
Issue: Why do Client Security and Server Security host devices send the following alert to the Policy Manager Consoler Alerts tab? Access to file was blocked. Application path: C:Example\Example.exe Path: C:\ProgramData\Example\Example\ Resolution: This type of block is the function of the Tamper Protection functionality.…
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f-secure-updates.zip no longer created when running fspm-definitions-update-tool.bat
Issue: I need to update Client Security 15 or older in an offline or isolated environment, where internet is not available. I used to use f-secure-updates.zip to do that, but it is no longer created when the fspm-definitions-update-tool.bat is ran. Resolution: Client Security 15 or older versions are no longer supported.…
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Downloading older versions of WithSecure Business Suite
Issue: I need the download link to an older version of Policy Manager / Server Security / Client Security. Can you send me the download link? Resolution: Previous versions of WithSecure products can be found in Partner Portal. If the version required is not there, please contact WithSecure and provide which product and…
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Web Reporting Limitations After Upgrading to Policy Manager 16.11 (Items Limited to 10,000; PDF Reports Showing Only ~500 Hosts)
Issue: After upgrading to WithSecure Policy Manager 16.11, cannot view more than 10,000 items in Web Reporting views such as Host properties, and scheduled PDF reports for Host properties include only about 500 computers. Resolution: You can try splitting the machines in two groups and copy/paste Host Properties in excel…
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Error "The package you are installing is outdated" when exporting installer in Policy Manager Console
Issue: Error: "The package you are installing is outdated. Please download the newer version of the product and import the downloaded package." when exporting Client Security or Server Security installer in the Policy Manager Console. Resolution: If you see the error "The package you are installing is outdated.", you need…
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Client Security or Server Security Firewall rules made with Policy Manager do not work or appear in the Windows firewall
Issue: * Firewall rules made with Policy Manager are not operational on Client Security or Server Security clients. * Firewall rules pushed from Policy Manager to Client Security or Server Security clients do not appear / are not visible in the Windows firewall. Resolution: Check that you have edited the same firewall…
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How can I change Polling interval for virus definitions updates in Policy Manager Server?
Issue: How can I change Polling interval for virus definitions updates in Policy Manager Server?Resolution: By default the clients checks for updates every 10 minutes How often the client checks for updates can be changed: * Log in to the Policy Manager Console * Select a host or policy domain from the domain tree * Go to…
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How to upgrade WithSecure Policy Manager to a newer version on a Windows Server?
Issue: How to upgrade WithSecure Policy Manager to a newer version on a Windows Server?Resolution: It's highly recommended that you first back up your existing WithSecure Policy Manager data before upgrading:* Create a full backup of the WithSecure Policy Manager data (H2 database, preferences and other files). The backups…
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How to configure a persistent data storage or volume for downloaded signatures on Atlant ?
Issue: Following the guide at: https://gallery.ecr.aws/withsecure/atlant How to configure a persistent data storage/volume for downloaded signatures. Especially during development/testing phases it is quite useless to load signatures over and over again on every container restart? Resolution: To just map a local directory…