Issue:
An error has occurred while adding an administrator. -error is shown when attempting to add a new admin account using the Management > Organization Settings > Security Administrators page.
Resolution:
This error means that the user already has an already existing user account that is tied to an Elements company or partner account, or the user already has an existing WithSecure user account with Partner Portal access rights. The Add admin feature on the Security Administrators tab expects that no WithSecure user account exists at all. If you get this error message when trying to add an administrator, as a workaround, try to add the Elements Endpoint Protection access rights using the Management > Organization Settings > Endpoint Protection Accounts view. After that, you can use the Security Administrators view to modify the user's access rights.
If you get the "email address is already in use" error when trying to create the administrator using the Management > Organization Settings > Endpoint Protection Accounts view, the user already has Endpoint Protection access rights to a company or partner account in the portal. The user would need to be removed as an administrator from that account before you can add the user to a new account.
If you are unable to remove the user from the other account, please contact WithSecure support and provide the user's email address so that we can investigate the issue.
Article no: 000043969