@import "/themes/withsecure/design/coveo/CoveoFullSearch.min.css"; @import "/themes/withsecure/design/headerfooter.css"; header .container, .top-header {display:flex; width: 100%;padding: 0;flex-direction: row;justify-content: space-between;} a#searchboxtoggle[data-toggle="collapse"] #displaysearch:before {content: "\f220";font-family: fsg-icon;font-size: 26px;color: #red;font-style:normal} a#searchboxtoggle[data-toggle="expand"] #displaysearch:before {content: "\f130";font-family: fsg-icon;font-size: 26px;color: #fff;font-style:normal} .header-searchbox {position: absolute;margin: 0;z-index: 30;width: 0;overflow: hidden;right: 30px;height: 53px; transition: .6s ease-in-out;} @media screen and (max-width: 370px){ .header-searchbox.expand {width: 300px;} } @media screen and (min-width:371px) and (max-width: 700px){ .header-searchbox.expand {width: 450px;} } @media screen and (min-width:701px) and (max-width: 991px){ .header-searchbox.expand {width: 450px;} } @media screen and (max-width: 991px){ a.Header-logo svg {margin-top:8px} .header-coveosearch { margin:auto;width: 60px;position: absolute;right: 0;height: 64px;} .header-searchbox {width: 0;overflow:hidden} .header-searchcontainer {position:absolute;margin:auto;top: 0;width: 60px;height: 62px;text-align: center;} .header-searchcontainer {padding-top: 6px;} .header-searchbox {position: absolute;margin: 0;z-index: 30;width: 0;overflow: hidden;right: 60px;top:0;height: 63px;} .bottom-header.display {width:100%} .searchPage .Hamburger {right:9px!important;left:unset!important} .searchPage .Hamburger-border {right:0!important;} } @media screen and (min-width: 992px){ header .row:nth-child(1) {position:absolute; top:0;height:52px} .bottom-header {margin-top:60px} .header-top-links {margin-left:auto} .header-searchcontainer {float:unset; margin:unset} .header-coveosearch {margin-top:8px;margin-right:30px;width: 10px;} .header-searchbox {top: -9px;} .header-searchbox.expand {width: 500px; min-height:200px} .searchboxtoggle {margin-top:0} .searchboxtoggle:hover {cursor:pointer} .searchboxtoggle:hover #displaysearch:before, .header-searchcontainer.expand .searchboxtoggle:hover #displaysearch:before {color: #c6ceff} .helpforum-dropdown:hover, .supportarticles-dropdown:hover {cursor: default;} .helpforum-dropdown a:hover {cursor: pointer;} .helpforum-dropdown a, .supportarticles-dropdown p {width: fit-content} .header-top-link.active::after, .header-top-link:hover::after {top:-5px} .helpforum-dropdown.active::after, .supportarticles-dropdown.active::after, .dropdowns > li:hover::after {top:7px} } @media screen and (min-width: 992px) and (orientation:landscape) { .top-header {width:98%;} } .btn { min-width: 100px; } .btn-inverse { color: #fff; border-color: #fff; background-color: #00000000; border-width: 1px; } .btn { display: inline-block; margin-bottom: 0; font-weight: 600; text-align: center; vertical-align: middle; touch-action: manipulation; cursor: pointer; background-image: none; border: 1px #00000000; line-height: .71; border-radius: 4px; -webkit-user-select: none; -moz-user-select: none; -ms-user-select: none; user-select: none; font-size: 14px; padding: 14px 15px; min-width: 114px; text-decoration: none; } .btn-lg, .btn { -webkit-font-smoothing: antialiased; -moz-osx-font-smoothing: grayscale; } .btn { text-rendering: optimizeLegibility; -ms-font-feature-settings: "liga" 1,"kern" 1; font-feature-settings: "liga" 1,"kern" 1; font-variant-ligatures: normal; font-kerning: normal; } a { text-decoration: underline; } .cmp_footer { font-family: Archivo-Light; color: #bec3c8; font-size: 14px; font-weight: 300; line-height: 1.6em; letter-spacing: .03em; background-color: #001423; color: #fff; padding: 3em 0 2em 0; text-align: center; } @media (min-width: 992px) .cmp_footer__newsletter { grid-area: newsletter; margin-top: 2.5em; } .cmp_footer { font-family: Archivo; color: #bec3c8; font-size: 14px; font-weight: 300; line-height: 1.6em; letter-spacing: .03em; background-color: #001423; color: #fff; padding: 3em 0 2em 0; text-align: center; } .btn.btn-inverse.btn-outline { border: 1px solid #fff; }

Community

Troubleshooting WithSecure Elements Endpoint Protection

Subscription termination or cancellation request for an Elements subscription

Issue:

Customer or reseller partner would like to cancel a WithSecure Elements subscription, how to cancel?

Resolution:

If you have the product through a reseller partner, you need to contact them and they can request a termination of a subscription.

If you are a reseller partner, you can terminate a license through the Partner Portal by following these steps:

Log in to Partner Portal: https://partnerportal.withsecure.com/s/?language=en_US
Click the Ordering tab and select SaaS
Click the +New SaaS order button
Search for and select the customer for which you want to terminate licenses
Click on Add Product
Select SaaS termination
Choose the termination date

If have purchased the product directly from WithSecure, you can contact your F-Secure sales contact or account manager. If you are unable to reach your WithSecure sales contact or account owner, proceed to contact WithSecure Support.

Article no: 000003517