Customer or reseller partner would like to cancel a WithSecure Elements subscription, how to cancel?
If you have the product through a reseller partner, you need to contact them and they can request a termination of a subscription.
If you are a reseller partner, you can terminate a license through the Partner Portal by following these steps:
If have purchased the product directly from WithSecure, you can contact your F-Secure sales contact or account manager. If you are unable to reach your WithSecure sales contact or account owner, proceed to contact WithSecure Support.
- Log in to Partner Portal: https://partnerportal.withsecure.com/s/?language=en_US
- Click the Ordering tab and select SaaS
- Click the +New SaaS order button
- Search for and select the customer for which you want to terminate licenses
- Click on Add Product
- Select SaaS termination
- Choose the termination date
Article no: 000003517