-
Unable to disable or deactivate VPN Network Protection on Elements Mobile Protection 23.3 for Android
Issue / Symptoms: Elements Mobile protection version 23.3 on Android does not let the user to turn off the VPN network protection feature even if the setting is not locked in the profile. Resolution: This issue will be fixed in Elements Mobile Protection version 23.4. There is a workaround for this issue: Log in to the…
-
How to create or generate a WSDIAG diagnostics file on a Windows computer?
Issue: How to create or generate a WSDIAG diagnostics file on a Windows computer?Resolution: Follow the steps below to generate a WSDIAG report. * Click on the Windows Start button * In the list of apps, click on WithSecure * Click on WithSecure Support tools * Click Run diagnostics * Once completed, it generates a file…
-
What is the difference between "move to blocklist" and "remove permanently" after clicking remove device on the Elements Endpoint Protection Portal?
Issue: What is the difference between Move to blocklist and Remove permanently after clicking Remove device on the Endpoint Protection portal devices page?Resolution: Move to blocklist: Moves the device to the blocklist. The license will be released and even if the Elements Agent (EPP for Computers or EPP for Servers) is…
-
Elements Endpoint Protection - DataGuard feature blocks Windows processes and applications installed in the Windows Users or AppData folder
Issue: When the DataGuard features Access control and Discover trusted applications automatically are enabled for Elements EPP for Computers/Servers, DataGuard blocks Windows processes and applications installed in the Windows Users, AppData or System32 folder. The Security Events tab in the Elements Security Center shows…
-
Emails sent from Elements portal do not arrive to the recipient user and are sent to spam or quarantined
Issue / Symptoms: Emails sent from Elements Security Center / Elements portal from no-reply@withsecure.com or other withsecure.com addresses do not arrive to recipient Microsoft Office 365 users and are quarantined. Example actions where email does not arrive to recipient users and are quarantined: When sending the…
-
Introducing Server Share Protection
We are happy to introduce a new feature to our WithSecure Elements EPP for Servers product, called Server Share Protection, which significantly enhances the existing ransomware protection. Background For several years already, our products have already had outstanding protection against ransomware and other malware, with…
-
How to uninstall Server Security using the WithSecure Uninstallation Tool
Issue: How to uninstall WithSecure Server Security from a Windows Server using the Uninstallation Tool?Resolution: If you cannot uninstall WithSecure Server Security from the program and features, you can uninstall it using the WithSecure Uninstallation Tool. Which uninstallation tool you should use depends on the…
-
Tamper Protection on Windows– Enabled by default
Tamper Protection, a feature in WithSecure Elements Endpoint Protection for Windows, protects the most important parts of the product from malicious tampering. For example, with Tamper Protection enabled, it’s not possible to stop the background services needed to protect the device. Until now, Tamper Protection has been…
-
Introducing WithSecure™ Elements Agent for Mac
We are please to announce the imminent launch of the new WithSecure™ Elements Agent for Mac. This release is the first that is branded as WithSecure™ Elements Agent for Mac, previous versions have been called Computer Protection for Mac. In addition to the change of brand, this release brings a newer fresher user interface…
-
Migrating from Business Suite to WithSecure™ Elements Endpoint Protection
Background Many companies are moving away from having their own datacenters and dedicated IT teams, and are starting to move their infrastructure towards cloud-based solutions. WithSecure™ is ready to help our partners and customers achieve this, with the cloud-managed WithSecure™ Elements Endpoint Protection (Elements…