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How do I reset my password for my F-Secure Mobile Service Protection (MSP) account?
Issue: I am unable to login into my Protection Service for Mobile (MSP) account, how do I reset my password? Resolution: Proceed to contact F-Secure support here to reset your password. Provide your user name in the support request. Article no: 000001116
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F-Secure PSB Server Security installation displays error "The subscription key you entered cannot be recognized."
Issue: Error: "The subscription key you entered cannot be recognized." after entering subscription key during F-Secure PSB Server Security installation. Resolution: If you get the "The subscription key you entered cannot be recognized." error when entering your subscription key during installation, check the following: *…
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Moving F-Secure Elements EPP for Computers or for Servers devices to another Elements Endpoint Protection portal
Issue: How to move current F-Secure Elements EPP for Computers or for Servers installations from one Elements Endpoint Protection portal to another without having to reinstall the product? Resolution: The Fs_oneclient_logout tool allows you to log out from the F-Secure Agent on the device, so that you can re-enter the…
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Importing an F-Secure Policy Manager host policy to a Elements Endpoint Protection profile in the Elements Security Center
Issue: How can I import a Policy Manager host policy to a Elements Endpoint Protection profile in the Elements Endpoint Protection Portal? Resolution: You can follow the steps below to export the F-Secure Client Security 14.x or 15.x host policy using the Policy Manager Console: * Log in to the Policy Manager Console *…
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What happened to F-Secure Elements EPP for Servers reboot / restart options for Software Updater in the profiles?
Issue: F-Secure Elements EPP for Servers no longer has reboot / restart options for Software Updater, how can I reboot my server automatically after installing the updates? Resolution: The "Force restart" and "Restart after installation" options are no longer shown in the Software Updater profile tab under the EPP for…
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How to import or export JSON file in Elements Endpoint Protection portal for Browsing Protection configuration?
Issue: Importing or exporting JSON file for Elements Endpoint Protection (EPP for Computers or for Servers) Browsing Protection configuration Resolution: You can follow the steps below to import or export JSON file in the Elements Endpoint Protection portal for Browsing Protection configuration: * Login to Elements…
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The folder fs-capricorn in Windows temporary folder fills up hard drive
Issue: When Elements Agent (EPP for Computers or for Servers) is installed, in C:\Windows\Temp\, the folder fs-capricorn fills up hard disk with files named AV-malware-names until there is no free space left. Resolution: The files in the fs-capricorn folder are normally deleted when the computer is shut down. Unexpected…
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Installing F-Secure Elements EPP for Servers in persistent mode on Citrix servers
Issue: How to install Elements EPP for Servers in persistent mode on Citrix Servers? How to automatically assign a profile to a Citrix Server? Resolution: * When creating the image with the PSBinstaller.exe, you can either use a profile parameter or manually define what profile this image will use. * There is currently no…
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Elements Agent installation fails with "Something went wrong" error
Issue: When trying to install Elements Agent (EPP for Computers or for Servers) in a Windows Server 2019 terminal server but the installation failing with error "Something went wrong" Resolution: Proceed to check if you can find any information in the server's Event Viewer (application) that indicates this installation…
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After installation of Elements Endpoint Protection Agent, protection is in malfunction state and unable to download malware definition updates
Issue: * After installation, Elements Agent (EPP for Computers and EPP for Servers) is in Protection malfunction state * Status shows Computer is not protected * Check for updates page shows the product to be unable to download malware definition updates from the update server Resolution: If the product is unable to…