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Why is the Password for uninstallation shown as an asterisk in the Elements Endpoint Protection Portal device profiles?
Issue: Why is the Password for uninstallation shown as an asterisk in the EPP for Computers and EPP for Servers profiles? How can an administrator view the password for uninstallation for devices which have Elements Agent installed? Resolution: The F-Secure Elements Endpoint Protection Portal does not store the…
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WithSecure Elements Agent uninstalls Fortinet Forticlient VPN software during installation
Issue: When installing WithSecure Elements Agent (EPP for Computers or for Servers) on a Windows computer, it uninstalls a VPN software called Forticlient from Fortinet inc. How to install Elements Agent without it uninstalling Forticlient? Resolution: The Elements Agent for Computers and for Servers installer can be run…
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The "Save and publish" button in the Elements Endpoint Protection Portal is grayed out for firewall hence unable to publish the profile
Issue: I am not able to modify firewall settings via Elements Endpoint Protection portal profile editor, as when I make any change to the settings, the save and publish button gets greyed out and no further changes can be made anywhere in the profile. Resolution: There can be different scenarios that could cause the…
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I have forgotten my WithSecure Business Account password. How do I reset the password for my Elements user account?
Issue: I have forgotten my WithSecure Business Account password. How do I reset the password for my Elements business user account? Resolution: You can reset your password by clicking on "Forgot password?" on the Elements Security Center log in page. An email will be sent from which you can reset your password. If you do…
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WithSecure Endpoint Protection Software Updater is not installing Citrix, Java and Microsoft Cumulative Update for Windows 10
Issue: WithSecure EPP for Computers or for Servers Software Updater is displaying installation failed, try again for Windows 10 Cumulative Updates. As for Citrix and Java updates, I get a message that manual file download required, how can I fix this? Resolution: If you come across installation errors for Microsoft…
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Moving WithSecure Elements EPP for Computers or for Servers devices to another Elements Endpoint Protection portal
Issue: How to move current WithSecure Elements EPP for Computers or for Servers installations from one Elements Endpoint Protection portal to another without having to reinstall the product? Resolution: The ws_oneclient_logout tool allows you to log out from the Elements Agent on the device, so that you can re-enter the…
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When trying to create a new Elements administrator user account in the management portal, admin receives error "the email address is already in use"
Issue: When trying to create a new Elements administrator user account, the management portal gives the error message informing that email address is already in use even though the account is not listed on the Security Administrators or Endpoint Protection Accounts tabs in the Elements portal's Management > Organization…
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What is the difference between "move to blocklist" and "remove permanently" after clicking remove device on the Elements Endpoint Protection Portal?
Issue: What is the difference between Move to blocklist and Remove permanently after clicking Remove device on the Endpoint Protection portal devices page? Resolution: Move to blocklist: Moves the device to the blocklist. The license will be released and even if the Elements Agent (EPP for Computers or EPP for Servers) is…
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WithSecure Elements Agent shows a notification to restart the computer after receiving a critical update
Issue: WithSecure Elements Agent (Elements EPP for Computers or EPP for Servers) user interface displays the following message: "Restart required. WithSecure Elements EPP for Computers received a critical update. To keep you up to date, restart your computer". The message remains despite me restarting the computer a few…
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Importing an WithSecure Policy Manager host policy to a Elements Endpoint Protection profile in the Elements Security Center
Issue: How can I import a Policy Manager host policy to a Elements Endpoint Protection profile in the Elements Endpoint Protection Portal? Resolution: You can follow the steps below to export the WithSecure Client Security 14.x or 15.x host policy using the Policy Manager Console: * Log in to the Policy Manager Console *…