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How to change device name in the Elements Endpoint Protection Portal
Issue: I want to give a different device name to the computer on which I have installed Elements Agent (EPP for Computer or EPP for Servers), how to change the device name (alias) in the Endpoint Protection Portal? Resolution: Follow these steps to change device name in the Elements Endpoint Protection Portal: * Log in to…
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Device name is not updating to the new name in the Endpoint Protection Portal after changing the computer name
Issue: After changing the computer name of a computer where Elements Agent (EPP for Computers or EPP for Servers) is installed, the device name is not updated to the new name in the Elements Endpoint Protection portal Devices page. Resolution: The product does not immediately update the device name in the Elements Endpoint…
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Elements Agent installation fails on a tablet with ARM-based processor like for example the Microsoft Surface Pro X
Issue: When trying to install F-Secure Elements Agent (EPP for Computers) on a Microsoft Surface Pro X, the installation seems to stop promptly and never finishes. Is it because the product doesn't support the processor? Resolution: The Microsoft Surface Pro X has an ARM-based processor which F-Secure Elements does not…
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Why is a customer company or a subscription key not visible in the Elements Endpoint Protection portal in a reseller partner's account?
Issue: Reseller partner has sold a subscription to a customer but when the reseller partner views their Elements Endpoint Protection portal, they are unable to see / view the customer company or the subscription key / code under the reseller partner's Elements Endpoint Protection account. Resolution: Make sure that you…
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I have forgotten my F-Secure Business Account password. How do I reset the password for my Elements user account?
Issue: I have forgotten my F-Secure Business Account password. How do I reset the password for my Elements business user account? Resolution: You can reset your password by clicking on Forgot your password on the Elements Security Center log in page. An email will be sent from which you can reset your password. If you do…
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How to create a custom F-Secure Elements Endpoint Protection profile to allow VPN traffic through the firewall? Which ports to open?
Issue: * After installing Elements Agent (EPP for Computers or for Servers), VPN connection stopped working and is blocked by the firewall feature. * How to create a custom Elements Endpoint Protection profile to allow the VPN connection? * Which ports need to be opened to allow PPTP, L2TP and IPSec VPN connection through…
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How to renew an F-Secure Elements subscription?
Issue: How to renew an F-Secure Elements subscription? * Elements EPP for Computers * Elements EPP for Servers * Elements EDR for Computers * Elements EDR for Servers * Elements EPP for Mobiles (Mobile Protection) Resolution: If you are an end-customer and have a question related to corporate product renewal, modification…
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Can I install and update Elements Endpoint Protection Agent in an offline or isolated environment with no internet access?
Issue: Can I install and update Elements Agent (EPP for Computers and EPP for Servers) in an offline or isolated environment with no internet access? Resolution: F-Secure Elements Agent does not support offline or isolated environments, and therefore cannot be installed or updated without an internet connection. Internet…
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PSB Management Portal - Software Updates group is missing
Issue: The option to group software updates in the PSB management portal is missing. I used this daily to push program updates (other than Windows) to all my clients. Resolution: The Software Updates list view was changed to be the default mode in 2019 when we deployed 1.0.1178 to production. Visit here for more…
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How to disable Web Traffic Scanning (Advanced Network Protection) for Elements Endpoint Protection in the portal?
Issue: How to disable Web Traffic Scanning (Advanced Network Protection) for Elements Endpoint Protection (EPP for Computers and EPP for Servers) in the portal? Resolution: The Advanced Network Protection feature is called Web Traffic Scanning in the Computer Protection PSB Portal profile. You can disable or enable it by…