Issue: Receiving error "Could not find subscription key" when adding subscription key to an Elements Endpoint Protection company account.Resolution: Check that the subscription key code you ordered is correct for the account you have. If you have a Company Managed subscription key and the company account is placed under a…
Issue: How can I import a Policy Manager host policy to a Elements Endpoint Protection profile in the Elements Endpoint Protection Portal?Resolution: You can follow the steps below to export the WithSecure Client Security 14.x or 15.x host policy using the Policy Manager Console:* Log in to the Policy Manager Console *…
Issue: Installation of WithSecure Elements Endpoint Protection Agent shows "Check that your internet connection is working and try again" error after entering the subscription key during installation.Resolution: If you are connected to the internet and still getting the "Check that your internet connection is working and…
Issue: How to move current WithSecure Elements EPP for Computers or for Servers installations from one Elements Endpoint Protection portal to another without having to reinstall the product?Resolution: The ws_oneclient_logout tool allows you to log out from the Elements Agent on the device, so that you can re-enter the…
Issue: Licensing and activation in Office 365/Microsoft 365 are being blocked by Browsing protection/Web content control. Resolution: Following domains/URL are necessary for Microsoft365/ Office365. Browsing protection category sometimes consider those as Webmail/SNS/Entertainment/etc depending on the site reputation…
Issue: When user has set the report data source to be "Security Events" for the Elements Endpoint Protection portal's "Reports > Email notification and report" feature, no email is sent at all when user clicks the Send test report button. Resolution: The reason why Send test report doesn't send an email when Security…
Issue: No company listed in the Organizations drop-down list after clicking Add rule on the Automated actions page in the Elements portal's Security Configurations > Automated actions page. The list is blank or empty.Resolution: This issue is most likely caused by the browser cache. To fix the issue, you can try these…
Issue: Elements portal's Security Events page shows that "OfficeClickToRun.exe" was blocked from changing the "fshoster64.exe" process , whereas "fshoster64.exe" can be any WithSecure service is generated. Will selecting acknowledge allow the specific process to run? Or we still need to do manual whitelisting or…
Issue: When I try to search a device (e.g. EXAMPLE-PC123) in the Elements Endpoint Protection portal by using characters in the end or inside of the string (e.g. PC123), there are no results found. I need to know the beginning of the name in order to find it. Resolution: The search functionality is doing search based on…
Issue: When looking at an forwarded Windows system event from the Events > Security Events page in the Elements portal, the reported user name shown in the Details drop-down does not match what is reported in the file downloaded using the Event XML: Download XML link or the system event itself when looked locally from the…