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F-Secure Elements Endpoint Protection client does not take the new expiry date into use after subscription key was renewed
Issue: F-Secure Elements Agent (EPP for Computers or EPP for Servers) does not take the new expiry date into use after subscription key is renewed. Resolution: * In the scenario whereby F-Secure Elements Endpoint Protection (Elements EPP for Computers or for Servers) subscription is renewed when a subscription is still…
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How to create a company account in the F-Secure Elements Endpoint Protection Portal
Issue: How do I create my company account in the F-Secure Elements Endpoint Protection Portal? Resolution: Follow the steps below to create your company account in the F-Secure Elements Endpoint Protection Portal: 1. In your F-Secure License certificate that was provided by your F-Secure Re-seller, verify to which F-Secure…
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F-Secure Elements EPP for Computers installation fails in a Windows 8 computer with error "This version of Windows is not supported"
Issue: F-Secure Elements EPP for Computers installation on a Windows 8 computer, fails with error "Check System Requirements, This version of Windows is not supported, please make sure you have the right operating system and service packs installed." Resolution: Only Microsoft Windows 7, 8.1 and 10 (all 32-bit and 64-bit…
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F-Secure Elements Endpoint Protection product installation fails with error: "You cannot use the subscription key you entered for this computer anymore."
Issue: When installing an F-Secure Elements Endpoint Protection product (Elements EPP for Computer or for Servers), user encounters an error about the subscription key they are trying to use: * Error: "You cannot use the subscription key you entered for this computer anymore. If you need a new subscription key, contact…
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PSB Computer Protection user interface breaks after setting http proxy settings
Issue: There is an issue with the Computer Protection UI after setting an http proxy in the program settings. The proxy was set with the following format: http://username:password@<IP-Address> After setting the proxy address and closing the Settings window, the F-Secure icon goes missing from the system tray. It is also…
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PSB Server Security/Server Protection installation validation fails with error "The specified subscription number is invalid"
Issue: User receives error "The specified subscription number is invalid" after entering the subscription key for PSB Server Security / Server Protection during installation of PSB Server Security. Resolution: The error takes place when you downloaded the F-Secure Server Security (Business Suite) installer instead or from…
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How do I create a custom F-Secure Elements EPP for Computers or for Servers profile in Elements Endpoint Protection Portal?
Issue: How do I create a custom F-Secure Elements EPP for Computers or for Servers profile in Elements Endpoint Protection Portal? Resolution: Here are instructions on how you can create a custom profile which can be edited in the Elements Endpoint Protection Portal: Creating a custom profile: * Log in to the Elements…
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Unable to install PSB Computer Protection or Server Protection due to .NET Framework 4.7.2 dependency
Issue: * Unable to install PSB Computer or Server Protection due to .NET Framework 4.7.2 dependency. This affects multiple operating-systems, including Windows 7, 8 and Windows 10 and Windows Server. * This can trigger the error: NET Framework of version 4.7.2 or greater is not installed - msi error 1603 during…
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F-Secure Elements Agent shows a notification to restart the computer after receiving a critical update
Issue: F-Secure Elements Agent (Elements EPP for Computers or EPP for Servers) user interface displays the following message: "Restart required. F-Secure Elements EPP for Computers received a critical update. To keep you up to date, restart your computer". The message remains despite me restarting the computer a few times.…
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F-Secure Elements Agent GUI displays error: "Your subscription for this device has expired or it has been removed"
Issue: F-Secure Elements Agent (EPP for Computers or EPP for Servers) local user interface displays the error message: "Your subscription for this device has expired or it has been removed" Resolution: Check that the device has not been removed from the Elements Endpoint Protection Portal * Log in to the Elements Endpoint…