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Elements Computer Protection for Mac installation fails due to product not being compatible with McAfee Menulet
Issue: Installation of F-Secure Elements Computer Protection for Mac fails with error message: "product is not compatible with com.mcafee.menulet." Resolution: It is advised to disable password and tamper protection for McAfee Business End Point Products to allow F-Secure Sidegrade feature to work. Steps on how to…
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After installation of Elements Endpoint Protection Agent, protection is in malfunction state and unable to download malware definition updates
Issue: * After installation, Elements Agent (EPP for Computers and EPP for Servers) is in Protection malfunction state * Status shows Computer is not protected * Check for updates page shows the product to be unable to download malware definition updates from the update server Resolution: First check the Updates page in…
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Elements Agent installation fails with "Something went wrong" error
Issue: When trying to install Elements Agent (EPP for Computers or for Servers) in a Windows computer or server, but the installation failing with error "Something went wrong" Resolution: Proceed to check if you can find any information in the server's Event Viewer (application) that indicates this installation error. As…
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Autodesk updates blocked by an application control (not DeepGuard nor DataGuard)
Issue: Below autodesk updates blocked by an application control (not DeepGuard nor DataGuard): C:\Users\xxx\AppData\Local\Temp\AutoCAD_2020.1.2_Update_64bit.exe C:\Users\xxx\AppData\Local\Temp\Autodesk_Revit_2020_2.exe Resolution: This is an issue with an application Control (AC) rule (not DeepGuard nor DataGuard) "Block…
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Elements Agent GUI displays error: "Your subscription for this device has expired or it has been removed"
Issue: Elements Agent (EPP for Computers or EPP for Servers) local user interface displays the error message: "Your subscription for this device has expired or it has been removed" Resolution: Check that the device has not been removed from the Elements Endpoint Protection Portal * Log in to the Elements Endpoint…
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Elements Endpoint Protection DataGuard Ransomware access control blocks C:\Windows\System32\svchost.exe
Issue: We are getting lot of Ransomware access control alerts caused by Elements Endpoint Protection feature DataGuard, which is blocking C:\Windows\System32\svchost.exe What is the root cause of this? Resolution: Ransomware access control is a DataGuard feature, which provides the user the ability to safeguard important…
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Elements Endpoint Protection WMI Provider is not working on a Windows device
Issue: Why is the WMI Provider not working in Elements EPP for Computers or EPP for Servers on a Windows device? Resolution: WMI Provider is by default disabled. You can enable the WMI Provider from the Endpoint Protection device profile: * Log in to the Elements Endpoint Protection portal * Go to Profiles page * Select…
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For how long are the items stored in quarantine by WithSecure Elements Endpoint Protection?
Issue: For how long does WithSecure Elements Endpoint Protection (EPP for Computers and EPP for Servers) store files in quarantine and can this time period be adjusted or changed? Is it possible to empty the quarantine of a device remotely from the Elements Endpoint Protection Portal? Resolution: The quarantine storage is…
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Can the F-Secure Elements Endpoint Protection profile be used to force control of the Windows Firewall ON / OFF state?
Issue: Can I configure the Elements Endpoint Protection (EPP for Computers or EPP for Servers) profile to force the Windows Firewall to turn ON if the end-user has turned it OFF? Resolution: The ON/OFF state of the Windows Firewall can be fully controlled from the Elements Endpoint Protection profile settings in Elements…
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Elements Endpoint Protection infections email alerts are delayed or do not arrive to the recipients
Issue: Elements Endpoint Protection infections email alerts are delayed or do not arrive to the recipients. The email alerts recipients are configured correctly from the Alerting configuration page in the Elements Endpoint Protection Portal. Resolution: If you are using HTTP proxy in your environment, you need to configure…