When trying to install Elements Agent (EPP for Computers or for Servers) in a Windows Server 2019 terminal server but the installation failing with error "Something went wrong"
Proceed to check if you can find any information in the server's Event Viewer (application) that indicates this installation error. As an example:
The Windows MSI installer error code 1625 translates to "This installation is forbidden by system policy. Contact your system administrator." You can refer to the Microsoft documentation for the list of MSI error codes.
- Product: F-Secure One Client PSB 4.10.859 -- Installation failed.
- Windows Installer installed the product. Product Name: F-Secure One Client PSB 4.10.859. Product Version: 4.10.859.0. Product Language: 1033. Manufacturer: F-Secure Corporation. Installation success or error status: 1625.
You can refer to the Microsoft TechNet portal on a list of workaround available to fix this installation error.
This error indicates that either F-Secure Computer Protection or F-Secure Client Security 14.xx has been previously installed on the computer. The uninstallation of the previous F-Secure product has left some leftover files on the computer which are conflicting with the new installation.
To resolve this issue:
Here is a direct link to the tool
- Download the Oneclient-compatible uninstallation tool (Uninstallation Tool for Windows - Client Security 13.x & 14.x, Computer Protection, and Rapid Detection Service) from the Support tools page.
- Run the tool
Article no: 000021127