Moving WithSecure Elements EPP for Computers or for Servers devices to another Elements Endpoint Protection portal
Issue: How to move current WithSecure Elements EPP for Computers or for Servers installations from one Elements Endpoint Protection portal to another without having to reinstall the product? Resolution: The Fs_oneclient_logout tool allows you to log out from the Elements Agent on the device, so that you can re-enter the…
Importing an WithSecure Policy Manager host policy to a Elements Endpoint Protection profile in the Elements Security Center
Issue: How can I import a Policy Manager host policy to a Elements Endpoint Protection profile in the Elements Endpoint Protection Portal? Resolution: You can follow the steps below to export the WithSecure Client Security 14.x or 15.x host policy using the Policy Manager Console: * Log in to the Policy Manager Console *…
How to transfer an WithSecure Elements Endpoint Protection subscription to a new device?
Issue: How to transfer or move an Elements Endpoint Protection (EPP for Computers or EPP for Servers) subscription from an old device to a new device? Resolution: To transfer a license from an old device to a new device, you will need to remove the old device from the Elements Endpoint Protection portal to release the…
How to customize the logo used in Elements Endpoint Protection Portal or on the Elements Agent?
Issue: I as an WithSecure Solution provider (SOP) don't know where or how to upload my company logo for my F-Secure Elements customers. I want to have my company logo visible in the Elements Endpoint Protection portal and on the Elements Agent. Resolution: You can easily change your logo from the Elements Endpoint…
I have forgotten my WithSecure Business Account password. How do I reset the password for my Elements user account?
Issue: I have forgotten my WithSecure Business Account password. How do I reset the password for my Elements business user account? Resolution: You can reset your password by clicking on Forgot your password on the Elements Security Center log in page. An email will be sent from which you can reset your password. If you do…
Unable to edit or make changes to profile settings in the Elements Endpoint Protection portal
Issue: Elements Endpoint Protection (EPP for Computers and EPP for Servers) settings profiles can not be modified in the Elements Endpoint Protection Portal * Most settings simply state if they are on or off, there are no switches to change the state * You can make changes to firewall rules, but there is no option to save…
How does Network drive scanning work with Elements Endpoint Protection?
Issue: How does the network drive scanning work? Resolution: Scan network drives setting is enabled by default. How does it behave? * Scanning only happens upon execution of (executable) files on the network drive * Basic open / close, copy / paste operations for a file are not scanned Testing with EICAR test file: * The…
Installing Elements Endpoint Protection using a clone image
Issue: How to deploy WithSecure Elements Agent (EPP for Computers or for Servers) using a clone image? Resolution: Follow the instructions here for installing the WithSecure Elements Agent using a clone image. Article no: 000004589
The folder fs-capricorn in Windows temporary folder fills up hard drive
Issue: When Windows Endpoint client is installed, in C:\Windows\Temp\, the folder fs-capricorn fills up hard disk with files named AV-malware-names until there is no free space left. Resolution: The files in the fs-capricorn folder are normally deleted when the computer is shut down. Unexpected system crashes can cause a…
Software Updater unable to download Java updates
Issue: Software Updater is unable to download Java updates. Trying to use the same download link that is written in the logs leads to an error, so it can't be used manually. Resolution: Oracle has changed the way Java is licensed. A side effect of this is that Java updates can be downloaded only from the vendor's server…