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Request from F-Secure partner or customer to remove subscription and the company account from the Elements Portal
Issue: Request from F-Secure partner or customer to remove subscription and the company account from the Elements Portal. Resolution: Proceed to contact F-Secure Order Services directly via email and provide them the following information below for deletion: * Company name * Customer number * Subscription key If you are…
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F-Secure Elements Agent shows "could not verify the subscription code" error during installation
Issue: As a user enters the subscription key during installation of Elements Agent (EPP for Computers or EPP for Servers), they receive an error message saying "Could not verify the subscription code. Try again later". Resolution: Check that all the licenses are not in use. * Log in to F-Secure Elements Security…
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How to exclude specific software updates from Software Updater in F-Secure Elements Endpoint Protection?
Issue: How to create an exclusion for a certain software update with the F-Secure Software Updater feature in the Elements Endpoint Protection Portal for EPP for Computers or EPP for Servers devices? I do not want to have Software Updater installing updates automatically or have the user manually installing the update.…
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PSB 12.x Clients have reached end of support
As part of our ongoing plans to update our portfolio, over the last couple of years we have created modern versions of our Windows products for PSB. As we have replacements that provide even more protection, this means that the older versions are no longer supported. In fact, support for PSB Workstation Security, PSB…
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Protecting Windows Terminal Servers
Customers who have Windows Terminal Servers, or other virtualized desktop environments such as Citrix, can now protect these servers with PSB Server Protection. This client software provides comprehensive protection, which can be managed from the PSB Portal. As the usage pattern of a terminal server provides much more than…
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What should I install if I have previously been using PSB Email and Server Security?
Users of PSB Email and Server Security have typically used the product in one of two ways. Firstly, for protecting their Exchange or Sharepoint server. Customers who have used the product in this way should read this article. Secondly, for protecting their Citrix or Terminal Server environment. This can now be achieved…
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PSB Management Portal - Software Updates group is missing
Issue: The option to group software updates in the PSB management portal is missing. I used this daily to push program updates (other than Windows) to all my clients. Resolution: The Software Updates list view was changed to be the default mode in 2019 when we deployed 1.0.1178 to production. Visit here for more…
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Replacing PSB Email and Server Security with PSB Server Protection, when Exchange support is not needed
If you are currently using PSB Email and Server Security for protecting Citrix servers or Terminal Servers, it is now possible to use the PSB Server Protection product to provide protection, in conjunction with F-Secure Remote Desktop Protection licenses. Your ESS subscription can be changed into a Server Protection…
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Replacing PSB Email and Server Security with a standalone version
If you are using PSB Email and Server Security for protecting either Exchange or Sharepoint, it is possible to take a standalone version of the Business Suite Email and Server Security client into use. To get access to the installers, please contact your F-Secure Sales Representative. If you have an valid PSB Email and…
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Installation of Computer protection / Client Security ends in various error
Issue: Installation of PSB Computer protection / Client Security ends in various error Resolution: To solve the installation error, try the steps below. This step can be applied to various errors. Step 1 Try those first, then try installation. * Run F-secure Uninstallation tool and reboot the computer * Clear browser…