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Linux Security 64 installation is showing error 201 (timed out)
Issue: The following errors are show during Linux Security 64 installation. 1:f-secure-linuxsecurity-12.0.6-1 ################################# [100%] 2019-10-21 11:15:03 net/fshttp.c:1662[7] idle timeout occurred 2019-10-21 11:15:03 fshttps.c:560[7] a timeout occurred 2019-10-21 11:15:03 fsguts2.c:1830[7] unable to…
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Linux Security 64 is supporting Amazon Web Services (AWS) Auto Scaling environment ?
Issue: Does Linux Security 64 support the AWS Auto Scaling environment? Resolution: Yes. The AWS Auto Scaling works and it is supported in Linux Security 64 with Policy Manager, provided new UID is generated for new host when auto scaling. For an optimal flow you will have to consider adjusting the unique hardware…
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Managed hosts unable to retrieve policy or upstream host statistics to the Policy Manager Server 16
Issue: After upgrading the managed hosts and the Policy Manager Server to version 16, the managed hosts unable to retrieve policy or upstream host statistics to the Policy Manager Server. The managed hosts have no issue to download the definitions update from the Policy Manager Server. Also, running the connectivity tool…
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Policy Manager Console runs slow and sometimes it's unable to connect to the Policy Manager Server
Issue: The Policy Manager Console runs slow and sometimes it's unable to connect to the Policy Manager Server Resolution: Make sure your Policy Manager Server and Policy Manager Console are the same versions, otherwise the connection will not work. If both Policy Manager Sever and Policy Manager Console are the same…
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Policy Manager Console's Alerts page shows "No action taken" for a detected infection
Issue: After a scheduled scan of Client Security or Server Security host, Policy Manager Console Alerts page's description field shows "Malicious code found in file. No action taken" Resolution: If the infections without any action taken are either items inside an compressed archive (ZIP, RAR, 7z, CAB) or temporary files,…
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Policy Manager Server upgrade to 16.00 fails if previous 15 version installation is not on default C:\ drive
Issue: Policy Manager Server upgrade to 16.00 fails if previous 15 version installation is not on default C:\ drive. If for example Policy Manager Server has been installed on the E:\ drive, the upgrade fails and after launching Policy Manager Console, user in greeted with an empty policy Domain Tree. During the 15.x ->…
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Policy Manager fails to start the Automatic Update Server process (bwserver) due to an issue with server.cfg permissions
Issue: By default, Linux distributions set a umask of 022. However, if this is modified e.g. to harden the underlying system, it can cause a problem where the Automatic Update Server process (bwserver) fails to start. This is due to the process bwserver not being able to read its own config-file…
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Policy Manager for Linux - No X11 DISPLAY variable was set, but this program performed an operation which requires it
Issue: I installed Policy Manager Server for Linux v14.20 on CentOS v7.7. I have installed the same Policy Manager console version. I cannot connect to Policy Manager Server using Policy Manager console. The F-Secure Policy Manager Server service is running. Resolution: Check if your Policy Manager console is started from…
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PDF report sent from scheduled reporting in Policy Manager 15.x is empty
Issue: I receive the PDF report sent from scheduled reporting in Policy Manager 15.x. However, when I attempt to open the PDF report attached in the mail, the PDF report is empty and does not show any information. Resolution: To workaround the issue, we recommend importing the Policy Manager CA to the trusted root: * Run…
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Policy Manager warns that the latest virus definition update is several days old
Issue: WithSecure Policy Manager is warning on the Server events for the last 24H event list that the latest virus definition update is several days old. Resolution: If the WithSecure Policy Manager Server is showing this event on the dashboard: * Make sure that you have upgraded both the Policy Manager and the clients to…