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How to create a custom email report for Elements Endpoint Protection?
Issue: How to create a custom email report for Elements Endpoint Protection? How to have an email report include specific information, such as: * Device name * Client version * Assigned profile * Status updated * Malware protection status * Software updates status Resolution: Elements Endpoint Protection has the Email…
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What's New in Elements: August 2023
Editor’s Highlights WithSecure Products and macOS 14 “Sonoma” Unfortunately, we are not quite ready to support the new macOS 14 “Sonoma” version that Apple is releasing. You can find our current status and recommendations in our dedicated article. Elements Security Center Uninstalled devices are now shown in Managed…
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WithSecure and the MITRE “Turla” results
Background Information WithSecure participated in the 2023 MITRE ATT&CK Evaluation (“Turla”). This was the fifth time we have taken part in the evaluations, run annually by MITRE. MITRE Turla evaluation results can be found here What is MITRE Turla From MITRE: “Turla is a Russian-based threat group that has infected…
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WithSecure products and macOS 14 “Sonoma”
Updates 2023-12-11: The Sonoma-compatible client for WithSecure Elements (version 23.2.51507) is now available for first time installation, and also as an automatic update for existing installations. 2023-12-07: We are aware that for some customers, databases are not updating when using the current EPP client on macOS…
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Network addresses for WithSecure Products
For many customers, WithSecure products will function correctly without needing to know which servers the products connect to. However, some administrators tightly control which network addresses they allow their clients to connect to (“Egress control” or “outbound connections”), and it is mandatory that they allow…
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Network addresses for WithSecure on-premise products
UPDATE 2024-09-06: Added a note to highlight that product functionality can be affected if access to these network addresses is not allowed UPDATE 2024-01-25: Updated references to aspam.sp.f-secure.com For many customers, WithSecure products will function correctly without needing to know which servers the products…
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Unable to launch the F-Secure Policy Manager Console 15.30
Issue: The user is unable to launch F-Secure Policy Manager Console Resolution: To try to resolve this issue, try the following troubleshooting steps in order. 1. If the Policy Manager Console settings-file gets corrupted, Policy Manager Console might fail to start. To fix this issue, try deleting the following file.…
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Policy Manager Console 15.30 could not launch on a computer with NonVisual Desktop Access (NVDA) screen reader installed
Issue: NonVisual Desktop Access (NVDA) user is unable to start / run Policy Manager Console after upgrading to or installing version 15.30 Resolution: We have tested and found that Policy Manager Console 15.30 JRE is some how missing some accessibility support. While the R&D team is working on getting this fixed on the…
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Changes in the new Broad Context Detection (BCD) details view
UPDATE: The new view will be available in production from Monday 25th September. The exact time is not yet known. The new Broad Context Detection (BCD) details view is being fully released in production during September and will become the new default view, and replaces the old Broad Context Detection details view. We will…
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Internet Gatekeeper blocks(or slowdown) some sites
Issue: Internet Gatekeeper blocks(or slowdown) some specific web sites, although other web site are no problem. Resolution: When specific web sites are blocked(or slowdown) through Internet gatekeeper, Internet Gatekeeper needs to be configured as below. HTTP/1.0 requests relayed by the Internet Gatekeeper may not be…