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Message through MSG to group of recipients wrongly fails with user unknown error for all recipients
Issue: A mail targeted to multiple recipients returns with the message saying that "the following addresses had permanent fatal errors", followed by a list of all recipients. However when sending the same message to individual users it seems to work. It seems that if one recipient is invalid, all recipients get the same…
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User has forgotten password to MSG/PSE Secure Reader
Issue: A user has forgotten their password to Secure Reader and there is no direct way to reset it. Resolution: For internal users, the password can be reset through the appliance webGUI: * Log in to the appliance webGUI * Go to the System-tab * Navigate to User Management->Users on the right * Search for the users…
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Message is getting blocked by MSG maxsize firewall rule despite being seemingly smaller than the limit
Issue: Emails are blocked by the Messaging Security Gateway (MSG) or Protection Service for Email (PSE) maxsize firewall rule despite being seemingly smaller than the limit. Resolution: The maxsize firewall rule may include multiple criteria. Most likely one of the other criteria are being met by the message. Here is an…
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Messaging Security Gateway - DKIM and DMARK configuration
Issue: How to configure DKIM and DMARC in Messaging Security Gateway? Resolution: To configure DKIM: * Navigate to Email Protection > Email Authentication > DKIM > General * For Enable, select On. A Policy Routes section appears * Enable Restrict processing to selected policy routes... * Confirm that the policy…
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Countercept (MDR) client is not visible in the Countercept portal after installation
Issue: WithSecure Managed Detection and Response (MDR) client has been installed to a server but the device is not shown / visible in the WithSecure Countercept portal. Resolution: The Countercept MDR client requires a network connection to operate properly. It silently collects activity from the endpoint on which it is…
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What's New in Elements: May 2023
Editor’s Highlights WithSecure launches Elements Cloud Security Posture Management With many organizations moving some or all of their infrastructure to cloud services such as AWS or Azure, it's important that this infrastucture is secure. Our new Elements Cloud Security Posture Management can analyze and suggest changes…
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Improvements in Broad Context Detection handling
Recently we have added new functionality to reduce noise and also increase the speed of processing new Broad Context Detections (BCD). Now an automated suppression mechanism will activate if any detection part of a BCD earlier closed as false positive repeats more than 4 days within a 30 days period, or repeats more than 5…
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Software Updater detects updates that have already been applied, and repeatedly requests for restarts
Issue: The Software Updater feature in Elements Endpoint Protection and Business Suite Client Security detects several updates as missing even if they have already been installed. After each installation attempt the product shows a restart or reboot request. Google Chrome and Mozilla Firefox are among the affected updates.…
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PDF report sent from scheduled reporting in Policy Manager 15.x is empty
Issue: I receive the PDF report sent from scheduled reporting in Policy Manager 15.x. However, when I attempt to open the PDF report attached in the mail, the PDF report is empty and does not show any information. Resolution: To workaround the issue, we recommend importing the Policy Manager CA to the trusted root: Run the…
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Scheduled maintenance of Elements VM Cloud Scan Nodes, June 2023
On 20th June 2023, we will perform some important changes to the Vulnerability Management Cloud Scan Nodes. The Cloud Scan Nodes will be unavailable to customers from 14:00 UTC and we expect to have them available again by 19:00 UTC During the maintenance window, any scans already running will be terminated, but will be…