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How to exclude URL from URL Protection in Cloud Protection for Salesforce
Issue: When URL Protection is enabled in WithSecure Cloud Protection for Salesforce, links in emails sent internally and externally have their URL syntax replaced, which may break certain links. How to allow those URLs pass without entirely disabling URL Protection capability? Resolution: Follow these steps to exclude a…
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How Click-Time URL Protection Works
Configurable Click-Time URL Protection – real-time protection against phishing attacks and malicious websites WithSecure Cloud Protection for Salesforce safeguards your Salesforce users against phishing attempts in real-time. The solution provides an URL Protection feature. Both at the time of upload and when a user clicks…
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How to Configure Click-Time URL Protection
Security is a top priority when running business critical operations on cloud platforms such as Salesforce. To reduce risk and keep things running smoothly, you want to ensure that your enterprise and users are protected against malicious URLs, such as phishing links, in real-time. In this article, we'll guide you through…
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Changes in Elements
UPDATED: Changes in Windows minimum patch level requirement In February we announced changes in the minimum required patch level on Microsoft Windows for WithSecure Products. These changes are now mandatory. Please see the article listed below for more details. Changes in Elements Collaboration Protection On May 15th 2023,…
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Upcoming changes to Elements Collaboration Protection and organizational hierarchy
On May 15th 2023, WithSecure will migrate customers using Elements Collaboration Protection to follow the Elements Organizational Hierarchy. What is the Organizational Hierarchy?The WithSecure Elements business model supports a three-tier hierarchical model. At the top level is the Solution Provider. This type of…
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Capricorn Update: May 11th 2023
UPDATE: The Capricorn release was delayed until 11.5.2023 so we could further validate it, to ensure a smoother update for our customers. Updates containing this release start with "Capricorn Engine (2023-05-11_04)", although do note that machines that are powered off may skip this update and take a later one. Later…
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WithSecure Elements Mobile Protection Network Protection causes slowness or connectivity issues with certain applications
Issue: WithSecure Elements Mobile Protection Network Protection Network Protection (Network Gateway) causes slowness or connectivity issues with certain applications, such as Google Play updates, Whatsapp and Teams messages. Resolution: Make sure you have battery optimization turned off for Elements Mobile Protection on…
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How to create a custom Elements Endpoint Protection profile to allow VPN traffic through the firewall? Which ports to open?
Issue: * After installing Elements Agent (EPP for Computers or for Servers), VPN connection stopped working and is blocked by the Windows firewall. * How to create a custom Elements Endpoint Protection profile to allow the VPN connection? * Which ports need to be opened to allow PPTP, L2TP and IPSec VPN connection through…
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How to reset two factor authentication (2FA) for a WithSecure Business Account (Elements, Partner Portal, eService Portal) user account
Issue: How to reset two factor authentication (2FA) for a WithSecure Business Account (Elements, Partner Portal, eService Portal) user account. Example scenarios: * User has a new mobile device and wants to move or transfer the authenticator to the new device * Device that had the multi factor authentication (MFA)…
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Windows Security Center reports "WithSecure Elements Agent is snoozed"
Issue: I am receiving reports from Windows Security Center that "WithSecure Elements Agent is snoozed". Trying to activate the product through Windows Security Center brings up a dialog asking for admin rights to enable the software. When opening EPP directly, everything seems to be functioning normally. Resolution: This…