When URL Protection is enabled in WithSecure Cloud Protection for Salesforce, links in emails sent internally and externally have their URL syntax replaced, which may break certain links.
How to allow those URLs pass without entirely disabling URL Protection capability?
Follow these steps to exclude a URL:
- Login to Cloud Protection and go to Administration
- Under URL Protection Settings, scroll down until the section Exclusion
- Enable Exclude trusted domains,hosts and URLS (if it is disabled) and click on Open the list of trusted domains, hosts, and URLs...
- Add the URL you wish to be excluded to the list (make sure it is ticked)
- Click Save