-
Is there a way to disable the email notification alerts for detections in Elements Collaboration Protection?
Issue: Is there a way to disable the email notification alerts for detections in Elements Collaboration Protection? Users would not want to receive the notification emails when malware has been found in an attachment or an email has been quarantined because it included a malicious URL address. Resolution: Yes, it is…
-
Getting error "user already has access to another organization" when trying to self-register Elements Collaboration Protection
Issue: Getting error "user already has access to another organization" when trying to self-register Elements Collaboration Protection. Resolution: If you are a customer who receives this error message when self registering your Elements Collaboration Protection subscription: * If you have already previously bought Elements…
-
Cannot delete file from Sharepoint quarantine that was quarantined by Elements Collaboration Protection
Issue: Cannot delete or remove file from SharePoint quarantine that was quarantined by Elements Collaboration Protection Resolution: SharePoint Items that have been moved to quarantine by Elements Collaboration Protection cannot be manually deleted or removed. They are automatically deleted based on the time set in the…
-
What is the quarantine email retention period for Elements Collaboration Protection ?
Issue: When Elements Collaboration Protection has quarantined an email, how long will the emails be stored in the quarantined and will they be eventually automatically deleted? What is the quarantine email retention period for Elements Collaboration Protection? Resolution: By default Elements Collaboration Protection will…
-
How can Elements Collaboration Protection compromised accounts feature know there's a keylogger on a device?
Issue: The Elements Collaboration protection Compromised accounts feature has detected a critical severity breach on an email account and Elements Collaboration Protection recommends "Given the source of this breach, a device that you have used has been infected with malicious software. The malicious software logs every…
-
timestamps in the Elements Collaboration Protection scheduled report do not match with the detection time
Issue: Timestamps in the Elements Collaboration Protection scheduled report (Daily, Weekly or Monthly) do not match with the times shown on the Detections page. Resolution: Make sure that the time zone you have set for your Elements user account matches the timezone set in the Elements Collaboration Protection scheduled…
-
Can I customize the email notification sent to administrators for Compromised account alerts in Elements Collaboration Protection?
Issue: Is is possible to customize the message (text) and subject (title) of the email notification that is sent to administrators when Elements Collaboration Protection detects a compromised account? I can only find in the policy how to configure the user notification text in the Elements Collaboration Protection policy's…
-
How to have Elements Collaboration Protection protect newly-added mailboxes, SharePoint and Teams assets and OneDrive drives?
Issue: If we have new users added to our Microsoft Azure tentant, how to have Elements Collaboration Protection protect newly-added mailboxes, SharePoint and Teams assets and OneDrive drives? Resolution: To have newly added users assets automatically protected by Elements Collaboration Protection, follow these steps: * Log…
-
Can Elements Collaboration Protection be set to automatically protect newly-added Sharepoint, OneDrive and Teams assets?
Issue: Can Elements Collaboration Protection be set to automatically protect newly-added Sharepoint, OneDrive and Teams assets? Resolution: Yes, Elements Collaboration Protection can be set to automatically protect newly-added Sharepoint, OneDrive and Teams assets similarly as with the Exchange mailboxes: * Log in to the…
-
Elements Collaboration Protection license not released after mailbox has been deleted from Exchange
Issue: We have deleted some mailboxes from our Exchange / Microsoft Office 365 / Azure, but even after deleting the mailboxes the Elements Collaboration Protection Subscription usage still shows that the license is used. Why is the license not released immediately after deleting a mailbox? Resolution: When a mailbox is…