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Endpoint Protection
Business Suite
Troubleshooting articles
Endpoint Detection and Response
Extended Detection and Response
Exposure Management
Identity Security
Common Topics
Collaboration Protection
Other WithSecure Products
WithSecure Cloud Protection for Salesforce
Linux client installation fails with error "Warning: Installation timed out on setting up SELinux integration."
How does Elements Collaboration Protection subscription usage work?
How can I change an Elements subscription from Partner Managed to Company Managed or vice versa?
How to transfer or change a corporate customer company from old reseller partner to new?
Quarantine allow button is grey in the Elements Agent local user interface
What is the recommendation for Windows server scanning exclusions?
Can the WithSecure Policy Manager Server syslog time format be changed from UTC to the servers time format?
Client Security or Server Security Tamper Protection generates "Access to file was blocked" alert
f-secure-updates.zip no longer created when running fspm-definitions-update-tool.bat
Downloading older versions of WithSecure Business Suite
Getting the "No access rights" error when trying to access the Elements Exposure Management
Exposure Management Findings tab missing for the Device details page in the Elements portal
After onboarding a new Elements Exposure Management, the Identities view in the Elements Portal does not populate data.
False positive or false negative detection when scanning backported software with Elements Exposure Management
How does WithSecure Elements Vulnerability Management count scanned unique IP addresses?
Request for Partner Portal instructions or User Guide
How to submit a false positive or negative sample file or URL to WithSecure
WithSecure Windows Corporate products installation fails with "Error 1722"
Business Suite or Elements Endpoint Protection DeepGuard feature has blocked a safe application
Windows is unable to verify the image integrity of the fsamsi64.dll file in WithSecure products
How to exclude URL from URL Protection in Cloud Protection for Salesforce
How to upgrade Cloud Protection for Salesforce and is there a rollback option ?
Unable to assign permission set WithSecure Clould Protection to users. The user license doesn't allow VisualForce Page Access
Eicar test files uploaded as documents to Salesforce are not detected as malicious by Cloud Protection for Salesforce
How to increase the Scan Quota Increase in the Cloud Protection for Salesforce when getting Error monthly scan usage quota limits exceeded ?

Request for Partner Portal instructions or User Guide

Issue:

Partner requests for Partner Portal instructions or User Guide on how to use the new Partner Portal:

How to renew existing renewable subscriptions
How to amend subscriptions (increase of decrease the amount of licenses or upgrade subscription to include EDR or Premium)

Resolution:

You can find the latest Partner Portal user guide from the Partner Portal:

Log in to the Partner Portal
Navigate to Support > Documentation

Here you can find the deal-based user guide which includes instructions on how to do most of the actions in the Partner Portal and detailed explanations of the rules and limitations.

Article no: 000015534