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This operation is forbidden error when accessing Elements Exposure Management pages in portal
Issue: When a user tries to access Elements Exposure Management related pages in the Elements Security Center portal, they get the errors: This operation is forbidden - Please contact your EntraID administrator to perform this operation. The organization you're trying to sign in requires two factor authentication. Go to…
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How can a partner or end-customer get admin rights so that they can access Elements Exposure Management
Issue: How can a partner or end-customer company get administrator rights so that they can access all Elements Exposure Management pages and settings in the Elements Security Center portal. Resolution: The Exposure Management - Exposure rights are not granted automatically for neither partners nor end-customer companies…
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No identity found and scan results do not show any details on Elements Exposure Management
Issue: No identity found and scan results do not show any details on Elements Exposure Management Resolution: Firstly, for the view which is not populated issue, we would suggest to check if the API permissions has been granted in Azure portal. which may refer from the User guide: Onboarding Azure cloud accounts | Elements…
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After a new Elements Exposure Management is onboarded, the Identities view in Elements Security Center does not populate with data
Issue: After a new Elements Exposure Management is onboarded, the Identities view in Elements Security Center does not populate with data. I followed the steps documented in the help guide: https://www.withsecure.com/userguides/product.html#business/xm/latest/en/concept_hvd_jcy_bbc-latest-en How soon can I expect the data…
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Elements Vulnerability Management - User's "First and last name showing" as "_Not_SET__ __NOT_SET__" in Elements Portal.
Issue: When adding new users for Elements Vulnerability Management, you can no longer enter first and last names, only the email address. Consequently, when viewing the user information in the Elements Portal, the first and last name shows up as __NOT_SET__ __NOT_SET__ Resolution: It is normal for the username to be shown…
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Elements Vulnerability Management API call to enable vulnerability agent scanning fails with error "Request header field X-Forwarded-For is not allowed."
Issue: Using the following API endpoints to enable or disable vulnerability agent scanning: "https://portal.radar.elements.withsecure.com/api/latest/things/enable" "https://portal.radar.elements.withsecure.com/api/latest/things/disable". Getting the error when trying to enable scanning. Error: Request header field…
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How can a partner or end-customer get administrator rights to access Elements Exposure Management?
Question: How can a partner or end-customer company get administrator rights so that they can access all Elements Exposure Management pages and settings in Elements Security Center? Resolution: The Exposure Management - Exposure rights are not granted automatically for either partners or end-customer companies even if a…
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Elements Vulnerability Management product section missing in the Elements Security Center
Issue: Why is Elements Vulnerability Management product view missing or not visible on the menu on the left in the Elements Security Center? Resolution: The navigation for Elements Vulnerability Management has been changed on the 30th of August 2024 after the introduction of the new Elements Exposure Management product.…
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How to migrate the Elements Vulnerability Management scan node from an old server to a new server?
Issue: How to migrate the Elements Vulnerability Management scan node from an old server to a new server? Resolution: To migrate the scan node from an old server to a new one: * Uninstall Scan Node Agent from the current server by following the instructions in this link: * On the new server, install Scan Node Agent using…
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How does Elements Exposure Management count vulnerability scan target unique IP addresses?
Issue: How does WithSecure Elements Exposure Management count vulnerability scan target unique IP addresses (license usage)? Resolution: Subscription utilization is calculated based on the installation of the Endpoint Agent, hostname, and IP address. Each completed scan for vulnerabilities (such as System Scan, Web Scan,…