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Changes to WithSecure Business Account from 8 March 2023
We are changing the functionality of the WithSecure Business Account, used to log into Elements and other WithSecure services, from 8th March 2023. Users are advised to check the full details of this change at
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Error: "The verification code that you entered is incorrect" when entering two factor authentication code during Elements portal login
Issue: User has entered a valid 2-step authentication code from their mobile authentication application, but receive "The verification code that you entered is incorrect. Try again." error when trying to login to the F-Secure Elements portals. Resolution: If you have entered the correct code within the allowed time frame…
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How to download the latest version of WithSecure Cloud Protection for Salesforce?
Issue: How to download the latest version of WithSecure Cloud Protection for Salesforce? Resolution: The latest version of WithSecure Cloud Protection for Salesforce version can be downloaded from our product Downloads page. Article no: 000011635
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How to check Pattern file DB version of Linux Security 64?
Issue: User can see version of virus definitions db of Linux Security 64 from Policy Manager Console and Policy Manager Web Reporting, but it doesn't show which db. Policy Manager Console > Summary > Virus protection for endpoints > Virus definitions Example: Virus definitions: Up to date : 2020-06-15_01 Resolution: The…
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Linux Security 64: Installation failure with error "activate: No such file or directory" when mounted "/var/opt/f-secure" as separate filesystem
Issue: Linux Security 64: Installation failure with error "activate: No such file or directory" when mounted "/var/opt/f-secure" as separate filesystem # bash f-secure-linuxsecurity/f-secure-linuxsecurity-installer f-secure-linuxsecurity/f-secure-linuxsecurity-installer: line 68: /opt/f-secure/linuxsecurity/bin/activate:…
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End of Support for Windows 7 and Windows Server 2008
In 2019, F-Secure Business (now WithSecure) communicated that product support for Windows 7 and Windows Server 2008R2 would end in January 2023 for Elements and Business Suite products, in line with Microsoft’s own Extended Security Updates program. These Operating System versions are no longer supported by Microsoft and…
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How to create a custom URL and File scanning report
Cloud Protection Reports and Dashboards In addition to the Protection Dashboard on the Summary page of the Cloud Protection app, WithSecure provides out-of-the-box Dashboards and Reports for you to further analyze your Salesforce environment. There are over 25+ reports in the WithSecure Cloud Protection Reports folder, and…
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What's New in Elements: January 2023
Editor’s Highlights Upcoming changes to WithSecure Business Account In early March, we will be upgrading the WithSecure Business Account, which will give us more possibilities for integrations in the future. The Business Account is used to log in to services such as Elements, or the WithSecure Community. For more…
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Upcoming Changes to your WithSecure Business Account
UPDATED 2.3.2023 with the addition of portal.withsecure.com On Wednesday 8th of March at 18:00-20:00 (UTC+2) we will be making some changes to the WithSecure Business Account (formerly F-Secure Business Account), and we would like to introduce these to you in advance, so you are prepared when the change actually happens.…
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Changes in support on Microsoft Windows – Minimum patch level
UPDATED 29.2.2024: Clarified the release schedule of the new client that mandates ACS. UPDATED 14.2.2024: Linked back to customer support article, as well as documenting new statuses within the Elements Security Center to reflect the missing ACS support. UPDATED 16.1.2024: Added note that this change becomes MANDATORY with…