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Files detected as "Password Protected" when scanning them on Linux Security
Issue: When I run the command fsav [path/file] the command returns "ERROR: Password protected file" Resolution: "Treat password-protected files as safe" setting on WEBUI has been disabled. This means that a message of "Password protected file" will be output every time such files are being scanned. By default, the setting…
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Will the WithSecure Policy Manager autodiscovery feature work if hosts located in different subnets or domains?
Issue: Will the WithSecure Policy Manager auto discovery feature work if hosts located in different subnets or domains? Resolution: There should be no issue for WithSecure Policy Manager to auto discover NT Domains to detect the hosts as long as; * The hosts can communicate to the Policy Manager Server * There is no block…
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Push installation of Client Security from Policy Manager fails with error code 53
Issue: I am trying to push a Client Security installation from the Policy Manager, but the installation fails with error code 53. Resolution: Error code 53 means that the network path was not found: ERROR_BAD_NETPATH 53 (0x35) The network path was not found. System Error Codes (Windows) Make sure, that: * The installation…
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What is DeepGuard?
Issue: What does the DeepGuard functionality in WithSecure products do? Resolution: DeepGuard monitors applications to detect potentially harmful changes to the system. DeepGuard makes sure that you use only safe applications. The safety of an application is verified from the trusted cloud service. If the safety of an…
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How to exclude a domain or specific website from Web Content Control disallowed site categories?
Issue: How to exclude a domain or specific website from Web Content Control disallowed site categories? The site belongs to a blocked category but users need to be able to access it. Resolution: If a website or domain has been assigned a category that the administrator wants to have as disallowed, the Trusted…
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A website (URL) is blocked by Client Security Web Content Control feature. Where in the Policy Manager Console can I see a detailed explanation on why the site is blocked?
Issue: A website (URL) is blocked by Client Security Web Content Control feature. Where in the Policy Manager Console can I see a detailed explanation on why the site is blocked? Resolution: If a website (URL) is blocked by Web Content Control, no alert will be sent to the Policy Manager alerts page. To send this…
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Transport Agent not available. Check the configuration of F-Secure Email and Server Security services and try again
Issue: * F-Secure Email and Server Security Microsoft Exchange transport agent can not be started after upgrading to version 14.00 * F-Secure Email and Server Security Web Console shows "Transport Agent status is not available. Check the configuration of F-Secure Email and Server Security services and try again."…
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How to manually download software updates using WithSecure Policy Manager?
Issue: WithSecure Policy Manager informs on the Software updates tab that a update package is required to be downloaded manually, how does this work in Software Updater? Resolution: F-Secure Policy Manager 14.30 or later now allows manually downloading software updates that cannot be downloaded automatically from vendors'…
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WithSecure Elements Device Control not blocking "write access" or "executable launching" on USB mass storage devices
Issue: * User attaches a USB mass storage device but Device Control does not block access to it. * Admin has disallowed writing to removable storage devices, this works correctly on USB thumb drives, however external USB disk drives can still be written to. How to ensure that writing to external disk drives is also blocked…
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Client Security or Server Security unable to connect to the Policy Manager Server after installing Server Security on the same server
Issue: The symptoms include * Clients are unable to download updates from the Policy Manager Server * Clients are unable to upload status information to the Policy Manager Server and will eventually show up in Policy Manager Console as disconnected hosts However, clients might still be able to download updates because in…