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EPP for Servers: "WSResourceMonitorPlugin: An attempt to open the file C:\Windows\Sysnative\sru\SRUDB.dat" event log is being output from ESENT (Event ID 489)
Issue: Elements Agent installed on a Windows Server causes the following error to be output in the Windows Event log: fshoster32 (24224,D,50) WSResourceMonitorPlugin: An attempt to open the file "C:\Windows\Sysnative\sru\SRUDB.dat" for read only access failed with system error 32 (0x00000020): "The process cannot access…
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Wrong username or password error when trying to login to my account in Elements Security Center portal
Issue: Upon logging into WithSecure Elements Security Center, I get an error saying my login credentials are incorrect. Error: Wrong username or password. Resolution: You need to ensure that you use the correct URL to log into the WithSecure Elements Security Center using the correct username:…
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Does WithSecure Elements Endpoint Protection for MAC support macOS version 15 Sequoia ?
Issue: Does WithSecure Elements Endpoint Protection Agent for MAC support macOS version 15 Sequoia? Resolution: The latest Elements Agent for MacOS 24.3.53367 does not yet support MacOS Sequoia. Official macOS 15 Sequoia support is coming with version number 24.4. You can follow this WithSecure Community changelog to know…
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Guide to WithSecure Ideas for New Community Users
Welcome to the WithSecure Community! As a new user, you may be wondering how to share your ideas and feedback with the WithSecure team and contribute to product innovation. This guide will walk you through how the WithSecure Product Ideas section works and how you can participate. What is WithSecure Product Ideas? The…
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WithSecure Ideas Platform Migration
We would like to inform you that the tool we use for collecting WithSecure ideas is migrating to the WithSecure Community on 15 October. During the migration, ideas.withsecure.com will be unavailable from 14 October through 16 October. After the migration, you can access WithSecure Product Ideas on the WithSecure Community…
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Exposure Management: Attack Path Simulation – Looking at your environment with an attacker’s eyes
Attack Path Simulation illustrates how attacker can exploit your environment. It models how attacker can take advantage of different vulnerabilities and misconfigurations to move inside the network and to find valuable targets. Attack Path Simulation is a core feature of WithSecure Exposure Management (XM), for pointing…
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XDR: New Feature for Reopening Closed BCDs
We are pleased to introduce a feature that allows Partners and Customers to reopen closed BCDs within 30 days, regardless of the resolution code. This ensures any critical questions can be addressed post-closure. Key Points: Reopen Elevation: Available for BCDs closed within the last 30 days. This option is disabled if any…
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Error: 'An error has occurred while adding an administrator.' when creating a new administrator in Elements Security Center
Issue: An error has occurred while adding an administrator. -error is shown when attempting to add a new admin account using the Management > Organization Settings > Security Administrators page. Resolution: This error means that the user already has an already existing user account that is tied to an Elements company or…
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Elements Mobile Protection received push notification "Test push msg android" "Hello Android MP in P3"
Issue: Elements Mobile Protection received suddenly the following push notification on Android devices: * "Test push msg android" "Hello Android MP in P3" This notification wasn't sent by any admin user from the portal and it isn't visible in the Notifications page in the application. What is this about? Resolution: On…
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Can WithSecure endpoint protection clients detect malware for Linux?
Issue: * Can WithSecure endpoint protection clients Elements Linux Protection and Business Suite Linux Security 64 detect viruses and malware for Linux? * Are there any limitations? What if the binary is compiled on the host ie. the malware ships as source code. Do we still detect the source code portion ie. is the…