Issue: How to perform a silent installation of the Elements Agent, so that the installation does not ask the user to enter admin credentials or the subscription key? Resolution: You can run the Elements Agent EXE installer with additional command-line parameters to automatically enter the subscription key and not show the…
Issue: When a user goes to a banking website and the Elements Endpoint Protection Connection Control feature is activated, some Windows applications lose internet connectivity. How to enable "Do not block active connections for untrusted apps " from the Elements Security Center Portal profiles for Elements EPP for…
Issue: How to uninstall Elements Endpoint Protection Agent if the device was removed permanently from the Elements Security Center Portal Environment > Devices list and the profile that was assigned has the setting "Allow the user to uninstall the product" set to disabled. Resolution: If local uninstallation of Elements…
Issue: How to disable the Connection Control feature for Elements Endpoint Protection (EPP for Computers or EPP for Servers) in the portal. We do not want Connection Control feature to activate and the green border + banner to show up on the Elements Endpoint Protection Agent devices when users access a banking website.…
Issue: Many files are being blocked by the DeepGuard feature of Elements Endpoint Protection (EPP for Computers or EPP for Servers) due them being rare (deep_guard.rare.block). How to disable DeepGuard decisions based on low prevalence? Resolution: To disable blocking of rare and suspicious files: * Log in to the Elements…
Issue: Is it possible to downgrade Elements Endpoint Protection Agent (EPP for Computers or EPP for Servers) to an older version if we have issues with the latest version? Resolution: It is not possible to downgrade to a previous version, since upgrade is done through channel upgrade. This means that when the devices…
Issue: Unable to uninstall Elements Agent for Windows because Tamper Protection is enabled and the subscription has expired. How to uninstall Elements Endpoint Protection Agent when the license has expired? Resolution: When the Elements Endpoint Protection (Elements EPP for Computers or Servers) subscription has expired,…
Issue: We would want Connection Control to activate on a specific website that is not a banking site. How can we add the websites URL address to a list so that Connection Control would trigger on that page when the user accesses it? Resolution: It is possible to have Connection Control trigger / activate on a web site of…
Issue: How to extend the expiration date / time for the installation link inside a device invitation sent from the Elements Security Center portal? The Manage device invitations page shows that the expiration date for the installation link in 30 days. We would want to increase the expiration time for the installation link…
Issue: How to locally disable or turn off Connection Control for an Elements Endpoint Protection (EPP for Computers or EPP for Servers) device? Resolution: To disable Connection Control locally from the Elements Agent local user interface: * Open the Elements Agent user interface * Go to Settings * Go to the Secure…