Issue:
Client Security eller Server Security kan inte ansluta till den konfigurerade Policy Manager Server (PMS). Följaktligen kan klienten inte automatiskt registrera sig själv på Policy Manager Server och kan inte ladda ner policyer eller ladda upp statusinformation.
Resolution:
För att felsöka liknande anslutningsproblem öppnar du följande fil på datorn:
- C:\ProgramData\F-Secure\Log\BusinessSuite\pmpselectorplugin.log
Nedan är ett exempel när kommunikation med PMS fungerar (PMS värdnamn är acme.com):
2019-03-08 09:08:34.991 [0e70.118c] I: *** LOGGING STARTED *** (UTC+2:00, session: 0x0)
2019-03-08 09:08:35.283 [0e70.118c] I: PmpSelectorPlugin::PluginMain: Starting: '100\PmpSelectorPlugin'
2019-03-08 09:08:35.284 [0e70.118c] I: ServerFinder::ServerFinder: Last known good server is {host: acme.com, http: 80, https: 443}
2019-03-08 09:08:35.284 [0e70.118c] I: `anonymous-namespace'::LoadPmsAddress: Forced PMS address loaded from cosmos: {host: acme.com, http: 80, https: 443}
2019-03-08 09:08:35.746 [0e70.118c] I: ServerFinder::Find: Ping to {host: acme.com, http: 80, https: 443} failed
2019-03-08 09:08:42.801 [0e70.118c] I: ServerFinder::Find: Ping to {host: acme.com, http: 80, https: 443} failed
2019-03-08 09:08:48.895 [0e70.118c] I: UpdatablePmCertVerifier::RenewCertificates: Renewing certificates from acme.com
2019-03-08 09:08:49.436 [0e70.118c] I: UpdatablePmCertVerifier::RenewCertificates: Certificates renewed successfully. Count: 2
2019-03-08 09:08:49.436 [0e70.118c] I: CosmosUpdater::UpdateCosmos: Updating cosmos with PMS {host: acme.com, http: 80, https: 443}
Nedan är ett exempel där kommunikationen misslyckas (PMS-värdnamn acme2.com):
2019-03-01 12:32:56.185 [2b20.1a40] I: *** LOGGING STARTED *** (UTC+5:30, session: 0x0)
2019-03-01 12:32:56.612 [2b20.1a40] I: PmpSelectorPlugin::PluginMain: Starting: '100\PmpSelectorPlugin'
2019-03-01 12:32:56.614 [2b20.1a40] I: ServerFinder::ServerFinder: Last known good server is {host: acme2.com, http: 80, https: 443}
2019-03-01 12:32:56.644 [2b20.1a40] I: `anonymous-namespace'::LoadPmsAddress: PMS address loaded from cosmos: {host: acme2.com, http: 80, https: 443}
2019-03-01 12:32:56.653 [2b20.1a40] .W: ServerFinder::Ping: Ping to {host: acme2.com, http: 80, https: 443} aborted. There are no valid certificates
2019-03-01 12:32:56.653 [2b20.1a40] I: UpdatablePmCertVerifier::RenewCertificates: Renewing certificates from acme2.com
2019-03-01 12:32:59.070 [2b20.1a40] *E: UpdatablePmCertVerifier::RenewCertificates: Failed to download certificate bodies. AsyncSendRequest failed: 12007
Från den misslyckade anslutningen är felet att ansluta fel 12007. Kontrollerar Microsofts felsida:
Fel 12007 översätts till:
ERROR_WINHTTP_NAME_NOT_RESOLVED
12007
Servernamnet kan inte lösas.
Article no: 000010258
The content of this article has been machine translated from the English source article.
While reasonable efforts have been made to provide accurate translations, there may still be translation errors.